News : K4Connect Selects Ooma Enterprise to Boost Call Center Efficiency and Responsiveness
Sunnyvale, CA, USA, Nov. 26, 2018 -- Ooma, Inc., a communications platform for businesses and consumers, announced that K4Connect, a mission-centered technology company that creates solutions that serve and empower older adults and individuals living with disabilities, has selected Ooma Enterprise to boost efficiency and responsiveness in the company’s customer support department.
K4Connect, based in Raleigh, North Carolina, creates enterprise-level smart home, wellness and communication solutions for senior living communities. Through native applications designed specifically for older adults, residents are able to manage many aspects of their lives using smart phones, tablets, or voice-enabled assistants. When residents have questions or concerns, it’s a top priority for K4Connect that these questions – typically surfaced through inbound calls and texts – are answered as quickly as possible.
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"With Ooma Enterprise, a Zendesk ticket is now automatically created whenever one of our associates answers an incoming call or responds to an incoming text message," said Mike Althoff, director of customer and member success at K4Connect. "We never want members suffering in silence. Ooma Enterprise has allowed us to significantly increase our live answer rate and helps us ensure members get the maximum benefit from our platform."
K4 Connect was seeking a new provider with enhanced levels of reliability and a white glove approach to customer support, leading the company to Ooma Enterprise.
"We now have an Ooma Enterprise customer success team leader assigned to our account and committed to meeting our needs," said Althoff. "There’s no run-around with Ooma, and no hidden agenda to push a ‘one size fits all’ product while only pretending to respect the customer’s individual needs."
Dayton Turner, vice president of enterprise product at Ooma, said: "We’re delighted to play a small part in helping K4Connect with its life-changing work. UCaaS should make life easier for users, rather than introducing unnecessary complexity. That’s why we built Ooma Enterprise from the ground up to be flexible, scalable and powerful."
Posted by Veronica Silva Cusi, news correspondent
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About Ooma, Inc.:
Ooma (NYSE: OOMA) creates powerful connected experiences for businesses and consumers, delivered from its smart cloud-based SaaS platform. For businesses of all sizes, Ooma provides advanced voice and collaboration features that are flexible and scalable. For consumers, Ooma provides PureVoice HD voice quality, advanced functionality and integration with their mobile devices. Ooma’s groundbreaking home security solution delivers a full range of wireless security sensors and a smart video camera, putting consumers in charge of protecting their homes.
Published: Wednesday, November 28, 2018
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