News : Kaiser Permanente to Open New Call Center in Georgia
Atlanta, GA, USA, Jan. 21, 2016 -- Kaiser Permanente, an integrated health care system, announced plans to open a national member services contact center in Gwinnett County later this year. The move will bring more than 800 new jobs to metro Atlanta by 2020—most of them by 2017.
Metro Atlanta's market for call center workers was a key reason Kaiser Permanente chose to locate a national contact center in Georgia. The health care organization is investing to purchase and renovate an 185,000 square-foot office complex situated on 18 acres in Duluth. The facility, which will be designed to meet requirements for LEED certification as a "green" building, is expected to open in the fall. Kaiser Permanente currently operates national contact centers in California, Colorado, Hawaii and Maryland.
"Kaiser Permanente's decision to invest in Gwinnett speaks to the strength of our community and the economic vitality of this area," said Gwinnett County Board of Commissioners Chairman Charlotte Nash. "With access to a skilled workforce and significant infrastructure, companies like Kaiser Permanente are able to successfully grow and expand their business with confidence."
In addition to recruiting more than 800 new employees to handle calls and emails related to insurance coverage and billing, Kaiser Permanente is relocating its Georgia-based member service representatives, appointment schedulers and advice nurses to the new facility. The contact center will have the capacity to hold up to 1,000 workers. Hiring is expected to start in the summer of 2016.
Posted by Veronica Silva Cusi, news correspondent
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About Kaiser Permanente:
Kaiser Permanente is an integrated managed care organization, based in Oakland, California, United States, founded in 1945 by industrialist Henry Kaiser and physician Sidney Garfield. Kaiser Permanente is a consortium of three distinct groups of entities: the Kaiser Foundation Health Plan and its regional operating subsidiaries, Kaiser Foundation Hospitals, and the autonomous regional Permanente Medical Groups.
Published: Friday, January 22, 2016