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News : Kakapo Systems and Telestax Launch SMS Integration for BroadSoft

#contactcenterworld, @telestax, @KakapoSystems

London, UK, Nov. 5, 2019 -- Kakapo Systems, a developer of UCaaS and Call Center user applications for the Cisco BroadSoft platform, and Telestax, the worldwide provider in CPaaS enablement for communication service providers, have jointly announced a new SMS solution. This is designed for BroadSoft-based service providers and allows their users to leverage the Telestax Restcomm platform to send and receive SMS messages through the Unity application suite.

Unity allows users to send SMS to any number in their BroadWorks directory, Outlook contacts, Salesforce, Microsoft Dynamics or other CRM platforms. In addition, ad-hoc SMS dialing is available. Steve Tutt, Marketing Director at Kakapo Systems says, "With this new capability, we are combining SMS and MMS with our existing instant messaging capability, which already integrates with UC-One via XMPP. This consolidates all the users messaging channels within the Unity UI. Furthermore, users can send business communications, such as PDF files, as part of their uncapped SMS bundle, greatly expanding the suitability of text for sales and customer support scenarios."

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Amit Bhayani, Vice President of Application Development at Telestax adds, "Through our Restcomm portal, we can SMS enable an existing DID number, providing a one-number solution, merging both the business voice and SMS requirements. Any numbers available in the Restcomm platform are available in the Unity portal for assigning to end-users."

Tutt concludes, "We are delighted with this joint integration with Telestax. Adding SMS messaging into Unity builds on our concept of centralizing conversation channels and contact silos in one place."

#contactcenterworld, @telestax, @KakapoSystems

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.telestax.com


About TeleStax:
Company LogoTelestax develops middleware that enables enterprises, software developers, telecoms and service providers to quickly develop and deploy collaboration solutions. Telestax’s Restcomm middleware and application development platform (sandbox) allows organizations to provide a consistent, reliable and well-structured software development platform for quickly building and deploying voice, video, and collaboration solutions.
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About Kakapo Systems:
Company LogoKakapo Systems is a software development firm specializing in VoIP platform integration. For BroadSoft, Kakapo Systems has developed applications for the Windows, Mac and Mobile platforms. Our Unity applications compliment BroadWorks by providing point and click access to all services and settings, as well as call control and in providing a busy lamp field. For BroadWorks call center we have Agent, Supervisor and Wallboard applications for a richer and more responsive user experience.
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