#contactcenterworld, @KakapoSystems
London, UK, Nov 8, 2022 -- Kakapo Systems, a developer of CCaaS apps for the Cisco© BroadSoft© platform, announces the launch of Unity Supervisor Web. For the first time, this makes the full Unity Supervisor capability available on all browsers across both Windows and Mac devices.
Unity Supervisor Web is designed to meet the operational management requirements of call center team leaders and line managers by providing deep insights into calling patterns and volumes. Key features allow the supervisor to listen in where agents have asked for help, promote VIP callers to the top of the queue and re-task agents into busy queues as call volumes dictate. As such, Unity Supervisor Web is an essential tool in maximizing agent productivity and customer service.
Steve Tutt, Commercial Director at Kakapo Systems, says, "Supervisor Web is designed to help SMBs navigate peak demand scenarios by intelligently juggling queue and agent resources. As a browser-based app, this allows simplified setup and ongoing support for service provider customers and their end-users".
#contactcenterworld, @KakapoSystems
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.newswire.com
About Kakapo Systems:
Kakapo Systems is a software development firm specializing in VoIP platform integration. For BroadSoft, Kakapo Systems has developed applications for the Windows, Mac and Mobile platforms. Our Unity applications compliment BroadWorks by providing point and click access to all services and settings, as well as call control and in providing a busy lamp field. For BroadWorks call center we have Agent, Supervisor and Wallboard applications for a richer and more responsive user experience.
Published: Thursday, November 10, 2022
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