News : Kakapo Systems to Launch Unity Contact Center
London, UK, Oct. 18, 2017 -- Kakapo Systems, a developer of applications for the BroadSoft BroadWorks platform, announced that they will be showcasing the Unity Contact Center solution at BroadSoft Connections.
Unity Contact Center is an extension to the existing Unity Agent and Supervisor apps for BroadWorks that now allows webchat, email and call back queues to be layered over the top of the customers' existing BroadSoft-based voice queues.
Steve Tutt, Marketing Director at Kakapo Systems explains, "The BroadWorks platform is incredibly powerful and we work with Service Providers to optimize the call center feature-set with an enhanced user interface. We all know that customers are moving away from voice only based inbound contact. This new capability allows Service Providers to meet transitioning customer demand and deliver multi-media contact center, utilizing their existing BroadWorks platform."
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Posted by Veronica Silva Cusi, news correspondent
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About Kakapo Systems:
Kakapo Systems is a software development firm specializing in VoIP platform integration. For BroadSoft, Kakapo Systems has developed applications for the Windows, Mac and Mobile platforms. Our Unity applications compliment BroadWorks by providing point and click access to all services and settings, as well as call control and in providing a busy lamp field. For BroadWorks call center we have Agent, Supervisor and Wallboard applications for a richer and more responsive user experience.
BroadSoft provides software that enables mobile, fixed-line, and cable service providers to deliver voice and multimedia services over their IP-based networks. The Company's software, BroadWorks(R), enables service providers to provide enterprises and consumers with a range of cloud-based, or hosted, IP multimedia communications, such as hosted IP private branch exchanges, video calling, unified communications, collaboration and converged mobile and fixed-line services.
Published: Friday, October 20, 2017
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