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News : Kalaam Signs Partnership Deal with Gulf CX
Manama, Bahrain, April 5, 2016 -- Bahrain operator Kalaam Telecom has announced a partnership with Gulf Customer Experience (Gulf CX), a digital business process outsourcing (BPO) provider in the GCC. The partnership will enable Gulf CX to seamlessly engage with customers across multiple channels, utilising a cloud contact centre infrastructure to provide a seamless customer experience.
The network deployment allows start-ups like Gulf CX easy scalability based on business needs and aligns with Kalaam's product portfolio, offering a one-stop solution to this sector. Gulf CX CEO Rami Sweis said the company's business requires 24x7 service, flexibility and streamlining of connectivity and voice solutions.
Posted by Veronica Silva Cusi, news correspondent
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Published: Wednesday, April 6, 2016