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News : KALIA Helpline Launched for Farmers

#contactcenterworld

Bhubaneswar, India, Jan 8, 2019 -- In order to provide better support for transmission of information to farmers on KALIA Scheme (Krushak Assistance for Livelihood and Income Augmentation), the State Government has put a toll-free KALIA helpline in place so that a person/farmer can get ample information or register his/her grievances by giving a phone call on 1800-572-1122.

Through the KALIA helpline, farmers can ask questions like how to process their application for inclusion in the scheme, where the forms will be available, and where to put their filled-in forms etc. In case of doubts while filling up the forms, they can also take the help from the toll-free KALIA Helpline.

If the farmer’s name does not figure in the draft beneficiary list in display at the Gram Panchayat Office, he/she can apply using the "Green Form" available there. The form is available in plenty and farmers need not pay anything to anyone to get the form.

Similarly, a farmer, who is not eligible for the scheme can also apply for deletion of his/her name using a Rs Rs Red Form’’, which is also available free. The State Government has also advised farmers not to take any help from a middle man for getting the ‘Green’ or ‘Red’ forms.

KALIA Barta, an innovative information service by the Odisha Government to facilitate dissemination of information to farmers about the newly-launched scheme, has added more than 1.64 lakh farmers till date.While more than 12.65 lakh SMSs were sent to people wanting to know about the KALIA Scheme, more than 2.98 lakh people have so far visited the website.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.dailypioneer.com


Today's Tip of the Day - Telephone Service

Read today's tip or listen to it on podcast.

Published: Tuesday, January 8, 2019

Printer Friendly Version Printer friendly version

2020 Buyers Guide Recording

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Geomant

Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.
PH: 01789 387900

3.) 
Lieber & Associates

Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.
PH: +1-773-325-0608

4.) 
Nuxiba Technologies

CenterWare
Enterprise recording management for storage, retrieval, playback, and monitoring communications throughout your contact center.

Record screen activity and calls across agent workstations, measure and monitor quality levels across all campaigns and analyze recordings to capture first-hand customer data and requirements.

Easly access all recordings and critical information to provide improved customer experience, sales, and productivity!

5.) 
OrecX

Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.
PH: 3109672003

6.) 
PCS Software

PCS GD
Call recording solution fully integrate to all main pbx solutions.
PH: +55 11 3075-2933
 

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