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News : Kalispell Regional Healthcare Taps Spok for Call Center Solutions Project
Springfield, VA, USA, May 21, 2015 -- Spok, Inc. announces that Kalispell Regional Healthcare (KRH) in Kalispell, Mont., has selected Spok’s operator console and on-call scheduling solutions to replace multiple systems in its hospital call center.
"My staff is excited about the simplicity of it," said Carie Oney-Gress, admitting supervisor at KRH. "Previously we were using eight or nine disparate systems, and now we are simply using Spok." According to Oney-Gress, accessing all needed information from an efficient, integrated system saves staff time, and working with a single vendor provides an easy "one-stop shop" for questions and problem resolution.
"As we were growing we noticed that our existing operator console couldn’t support the needs of our expanded department," said Oney-Gress. "For example, we wanted the ability to set up customized procedures for each provider-based clinic. The old system worked for supporting just the hospital, but when we started servicing outlying clinics we wanted a system that could give us everything we needed the minute the phone rang."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Think About Demotivating Your Staff
More Editorial From Spok
Spok, Inc., a wholly owned subsidiary of Spok Holdings, Inc. SPOK, -0.88% is proud to be a leader in critical communications for healthcare, government, public safety, and other industries. We deliver smart, reliable solutions to help protect the health, well-being, and safety of people around the globe. More than 125,000 organisations worldwide rely on Spok for workflow improvement, secure texting, paging services, contact centre optimisation, and public safety response.
About Kalispell Regional Healthcare:
Kalispell Regional Healthcare offers a full range of health care services to residents and visitors to Kalispell and the region.
Published: Wednesday, May 27, 2015