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News : Kalispell Regional Healthcare Taps Spok for Call Center Solutions Project

#contactcenterworld, @spoktweets, @amcomsoftware
Springfield, VA, USA, May 21, 2015 -- Spok, Inc. announces that Kalispell Regional Healthcare (KRH) in Kalispell, Mont., has selected Spok’s operator console and on-call scheduling solutions to replace multiple systems in its hospital call center.

"My staff is excited about the simplicity of it," said Carie Oney-Gress, admitting supervisor at KRH. "Previously we were using eight or nine disparate systems, and now we are simply using Spok." According to Oney-Gress, accessing all needed information from an efficient, integrated system saves staff time, and working with a single vendor provides an easy "one-stop shop" for questions and problem resolution.

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"As we were growing we noticed that our existing operator console couldn’t support the needs of our expanded department," said Oney-Gress. "For example, we wanted the ability to set up customized procedures for each provider-based clinic. The old system worked for supporting just the hospital, but when we started servicing outlying clinics we wanted a system that could give us everything we needed the minute the phone rang."

#contactcenterworld, @spoktweets, @amcomsoftware

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.businesswire.com

Today's Tip of the Day - The Initial Meeting

Read today's tip or listen to it on podcast.

Related Editorial

  • Spok Solutions Used by UCSF Medical Center
  • Virginia Hospital Center Selects Spok’s Enterprise Communication Platform to Complement EHR
  • Spok Consulting Services Improves Efficiency for Sentara Healthcare
  • University Health System Chooses Spok to Improve Communications for 1,600 Clinicians
  • Douglas County Sheriff’s Office Improves Emergency Response
  • Spok and NEC Australia Renew Partnership

More Editorial From Spok

  • Virginia Hospital Center Selects Spok’s Enterprise Communication Platform to Complement EHR
  • Spok and NEC Australia Renew Partnership
  • Union Hospital Selects Spok to Enhance Its Integrated Communications Solutions
  • Donald Soucy Named Executive Vice President of Global Sales for Spok, Inc.
  • St George Hospital Selects Spok for Delivery of Radiology Results to Smartphones
  • Spok and Softcat Partnership Enables More Efficient Workflows for NHS Trusts

About Spok:
Spok, Inc., a wholly owned subsidiary of Spok Holdings, Inc. SPOK, -0.88% is proud to be a leader in critical communications for healthcare, government, public safety, and other industries. We deliver smart, reliable solutions to help protect the health, well-being, and safety of people around the globe. More than 125,000 organisations worldwide rely on Spok for workflow improvement, secure texting, paging services, contact centre optimisation, and public safety response.
         

About Kalispell Regional Healthcare:
Kalispell Regional Healthcare offers a full range of health care services to residents and visitors to Kalispell and the region.
 

Published: Wednesday, May 27, 2015

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