#contactcenterworld, @spoktweets, @amcomsoftware
Springfield, VA, USA, May 21, 2015 -- Spok, Inc. announces that Kalispell Regional Healthcare (KRH) in Kalispell, Mont., has selected Spok’s operator console and on-call scheduling solutions to replace multiple systems in its hospital call center.

"My staff is excited about the simplicity of it," said Carie Oney-Gress, admitting supervisor at KRH. "Previously we were using eight or nine disparate systems, and now we are simply using Spok." According to Oney-Gress, accessing all needed information from an efficient, integrated system saves staff time, and working with a single vendor provides an easy "one-stop shop" for questions and problem resolution.

"As we were growing we noticed that our existing operator console couldn’t support the needs of our expanded department," said Oney-Gress. "For example, we wanted the ability to set up customized procedures for each provider-based clinic. The old system worked for supporting just the hospital, but when we started servicing outlying clinics we wanted a system that could give us everything we needed the minute the phone rang."

#contactcenterworld, @spoktweets, @amcomsoftware

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.businesswire.com