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News : Knowlarity Integrates With Freshdesk for Customer Support
Gurgaon, India, Dec 15, 2015 -- Cloud telephony service provider Knowlarity announced the integration of its virtual contact centre solution SuperReceptionist with online customer support software Freshdesk.
Knowlarity claims that the product integration with Freshdesk encourages SMBs to scale down after call work, reduce human effort required to support customers, and minimise errors while manually transferring data between systems. The integration also helps businesses to approach support in a structured, data-driven manner, by providing in-depth analytics and decision-making tools, the company said.
"The collaboration will accelerate seamless flow of data to SMBs and young entrepreneurs" said Ambarish Gupta, CEO and Founder of Knowlarity Communications.
Posted by Veronica Silva Cusi, news correspondent
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Knowlarity is a leading cloud telephony company in Asia, which replaces traditional communication hardware system with cloud based telephony solutions for small and large businesses. As of 2014 Knowlarity serviced 7000 customers.
Freshdesk's cloud-based customer support software makes customer happiness refreshingly easy. With powerful features, an easy to use interface, and a freemium pricing model, Freshdesk enables companies of all sizes to provide a seamless multi-channel support experience across email, phone, web, chat, forums, social media, and mobile apps. Freshdesk’s capabilities include robust ticketing, SLA management, smart automations, intelligent reporting, and game mechanics to motivate agents. More than 50,000 customers around the world, including 3M, Honda, Cisco, Hugo Boss, University of Pennsylvania, and QuizUp trust Freshdesk to help them provide exceptional support.
Published: Wednesday, December 16, 2015