San Francisco, CA, USA, Aug, 2019 -- A near-universal problem faced by the pizza industry is how to handle taking phone orders. In a space where the profit margin is a key to success, many suffer from not being able to afford a skilled staff that is able to multitask, so they miss opportunities to upsells and provide amazing customer service. The good news is that there is now a solution to this problem thanks to Kanekt 365. Kanekt 365 offers call center services for the pizza industry that exceeds both pizza business owner and their customers’ expectations.
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"We asked hundreds of pizza owners from around the country, what they wanted, we listened and then we created a program for the pizza industry from the ground up," commented Jeffrey Morin, President of Kanekt 365. "Our program is designed to increase sales, decrease labor costs, improve customer satisfaction and increase employee productivity. Their motto is "We Sell… You Deliver… More!"
A customer recently said in a five-star review, "Since we started using Kanekt 365, we have noticed that the amount of time that it takes from the time a customer orders to the time we deliver it to them has decreased significantly. Since our staff doesn’t need to stop what they are doing to answer the phone, they are much more productive."
Posted by Veronica Silva Cusi, news correspondent
About Kanekt 365:
Kanekt 365 is a full-service call center company dedicated to perpetually enhancing and perfecting the call center experience for our clients. Their entire focus is now on the food industry for restaurants that receive high volume calls for orders or reservations. Their unique products and services run on the latest technology and are tailored for each individual client to fit their individual needs and help them build a strong and lasting relationship with their customers.
Published: Friday, August 23, 2019
ASC Recording Insights and neo
ASC Recording Insights guarantees legally compliant recording and analysis of all communication channels in Microsoft Teams - including audio calls (internal and external calls), chat conversations and video meetings.
neo Recording, QM & Analytics address all enterprises with recording needs, especially contact centers. The content of communication becomes accessible and critical information and trends are revealed, providing real-time business intelligence for immediate management action.
|2.)||Call Center Studio|
Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.
|4.)||Lieber & Associates|
Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.
Numonix's IXCloud is one of the first fully managed compliance recording solutions for Microsoft Teams. IXCloud securely records, stores and analyzes interactions in the cloud without physical or virtual servers. As a fully managed Azure-based, Software-as-a-Service cloud interaction recording solution, IXCloud takes interaction capture into the future. It enables instant and elastic scalability to support business growth and provides the necessary tools to enhance business performance while maintaining compliance. IXCloud redefines versatility with its OpenAPI framework that enables application development. Companies and third-party developers benefit from IXCloud native capture technology, whether it be integrating with internal systems or building a third-party application.
Enterprise recording management for storage, retrieval, playback, and monitoring communications throughout your contact center.
Record screen activity and calls across agent workstations, measure and monitor quality levels across all campaigns and analyze recordings to capture first-hand customer data and requirements.
Easly access all recordings and critical information to provide improved customer experience, sales, and productivity!
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.
Call recording solution fully integrate to all main pbx solutions.
|9.)||Teckinfo Solutions Pvt. Ltd.|
InterDialog UCCS enables organizations to adhere to all compliances with its inbuilt call recording software and also has an option for screen recording. With centralized repository of all voice logs, its easy to maintain & retrieve all voice files and have a central control in case of multiple branches set up.