News : Kapture CRM Introduces Contact Center Management to its SAAS Offerings
Bangalore, Karnataka, India, Sept, 2018 -- Kapture CRM introduces a solution to handle Customer Relations with its Contact Center Management Software. The software helps companies handle customer queries accurately tracking key metrics helping companies improve their team members productivity by creating quality interactions with its customers.
Kapture’s quality management tool allows users to record the calls and review all their agents’ performances of the agents and helps the admin to provide helpful feedback for better customer interactions.
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The software also allows you to categorize High, Medium, and Low priority call tickets giving you an option to Configure call routing settings which automatically assign agents to ensure that no call is unanswered by ensuring that agents are available when a consumer calls.
It also allows companies to understand their team’s performance through regular reports with in-depth analysis helping you benchmark trends and pinpoint areas that require more attention. By tracking real-time data through Kapture’s custom dashboard your company can take immediate actions to improve customer relations.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - CRM - Start With The Customer
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Published: Friday, September 7, 2018
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