Bangalore, Karnataka, India, Sept, 2018 -- Kapture CRM introduces a solution to handle Customer Relations with its Contact Center Management Software. The software helps companies handle customer queries accurately tracking key metrics helping companies improve their team members productivity by creating quality interactions with its customers.
Kapture’s quality management tool allows users to record the calls and review all their agents’ performances of the agents and helps the admin to provide helpful feedback for better customer interactions.
The software also allows you to categorize High, Medium, and Low priority call tickets giving you an option to Configure call routing settings which automatically assign agents to ensure that no call is unanswered by ensuring that agents are available when a consumer calls.
It also allows companies to understand their team’s performance through regular reports with in-depth analysis helping you benchmark trends and pinpoint areas that require more attention. By tracking real-time data through Kapture’s custom dashboard your company can take immediate actions to improve customer relations.
Posted by Veronica Silva Cusi, news correspondent
Published: Friday, September 7, 2018
|1.)||Call Center Studio|
Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
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CLink for CRM and Call Center Integration
CLink by Comsys is a middleware that connects in real-time the CRM and the contact center applications. CLink enhances the CRM with interaction management capabilities from the contact center that allow agents to work more productively across all communication channels.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect Software®, and Microsoft® for the delivery of innovative interaction management and contact center optimization solutions.
IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.
We know how important it is for a business to obtain data from its customers and to manage them effectively, so we help small to large companies by integrating their CRM with the Virtual Switchboard.
This type of integration will simplify the work of your team and improve the management performance of the contact list and its information.
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NovelVox CTI Connector
NextGen Cisco Finesse, Genesys & Avaya Embedded CTI Connectors for Salesforce, Microsoft Dynamics, ServiceNow, Zendesk & more.
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