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News : KAR Global Improves Customer Service with Workflow Solution from Five9 and ServiceNow

#contactcenterworld, @Five9

San Ramon, CA, USA, March, 2020 -- Five9, Inc. (NASDAQ: FIVN), a provider of the cloud contact center, announced that global vehicle remarketing and technology solutions provider, KAR Global, deployed Five9 and ServiceNow to improve customer service and streamline operations.

KAR Global’s platform provides buyers and sellers across the global wholesale used vehicle industry with technology-driven remarketing solutions. Headquartered in Indiana, KAR’s physical, online and mobile marketplaces reduce risk, improve transparency and streamline transactions for customers.

"KAR’s investment in digital platforms, data-driven solutions and innovation fueled our growth through acquisitions and that growth created a multi-platform customer service experience," said Tom Fisher, CIO at KAR Global. "To truly redefine our customer experience strategy, we needed to rethink our technology solutions culminating in a multi-month evaluation of our internal operations and technology footprint which clearly laid out our strategy and vision."

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"Our laser-focus on improving our customer experience required updating and integrating our technology solutions and, with the help of Five9 and ServiceNow, KAR is transforming the customer experience with seamless, streamlined communications," said Adam Chobany, product manager for unified communications and collaboration services at KAR Global. "By being a market leader and providing superior customer support, we aim to be the customers’ automotive remarketer of choice."

"ServiceNow is focused on creating innovative solutions that allow our customers to deliver great customer experiences that build trust and loyalty," said Farrell Hough, SVP of Customer Workflows at ServiceNow. "ServiceNow’s technology integration with Five9 will enable customers like KAR Global to use a single workspace to improve customer service and streamline operations."

"Five9 has invested heavily in our partners ecosystem, and we are proud of our ongoing relationship with ServiceNow, which delivers digital workflows that create great experiences and unlock productivity," said Anand Chandrasekaran, EVP of Product Management at Five9. "With the combined solution from Five9 and ServiceNow, businesses like KAR Global can take advantage of intelligent omnichannel workflows in the native ServiceNow environment, which empowers customer service agents to provide great customer experiences that are both effective and efficient."

#contactcenterworld, @Five9

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Five9:
Company LogoFive9 is a provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating approximately three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses reliable, secure, compliant and scalable cloud contact center software designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.
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Today's Tip of the Day - Do You Divert Calls Between Offices?

Read today's tip or listen to it on podcast.

Published: Friday, March 6, 2020

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2020 Buyers Guide Computer Telephony Integration

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
ComSys S.A.

CLink for CRM and Call Center Integration
CLink by Comsys is a middleware that connects in real-time the CRM and the contact center applications. CLink enhances the CRM with interaction management capabilities from the contact center that allow agents to work more productively across all communication channels.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect Software®, and Microsoft® for the delivery of innovative interaction management and contact center optimization solutions.
PH: +302109241486

3.) 
IntraNext Systems

IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.
PH: 888.638.6398

4.) 
Megacall

CRM integration
CRM
We know how important it is for a business to obtain data from its customers and to manage them effectively, so we help small to large companies by integrating their CRM with the Virtual Switchboard.

This type of integration will simplify the work of your team and improve the management performance of the contact list and its information.
PH: +34 952 667 511

5.) 
NovelVox

NovelVox CTI Connector
NextGen Cisco Finesse, Genesys & Avaya Embedded CTI Connectors for Salesforce, Microsoft Dynamics, ServiceNow, Zendesk & more.
PH: (+1) 301 202 3672
 
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