News : Karcher Deploys eGain Cloud for Digital Customer Service
Sunnyvale, CA, USA, Dec 1, 2015 -- eGain (NASDAQ: EGAN), a provider of cloud-based customer engagement solutions, announced that Kärcher, a multinational manufacturer of cleaning systems, is using eGain SuperChat™ to provide real-time digital customer service. Deployed to support English and German, the solution is used by contact center agents to resolve customer queries and make contextual, value-added offers in real time.
In line with its vision, Kärcher wanted to take customer service to new levels with real-time digital service for rapid problem resolution, and make contextual offers that add value to the customer and the business. At the same time, the company wanted to take a unified approach to omnichannel customer service, while trying out solutions in the cloud to prove value before purchase.
Posted by Veronica Silva Cusi, news correspondent
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About eGain Communications:
eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in an omnichannel world.
Alfred Kärcher GmbH & Co. KG is a family-owned company that operates worldwide and is known for its high-pressure cleaners and window vacuum cleaners.
Published: Wednesday, December 2, 2015