New Delhi, India, Feb 27, 2019 -- Unified communication solutions provider Karix announced its partnership with WhatsApp to offer WhatsApp Business APIs to its customers. The service was launched at Mobile World Congress 2019 in Barcelona where Karix Mobile is showcasing their suite of unified communication solutions.
Karix Mobile is one of the select official WhatsApp Business Service Providers globally to offer this service. For enterprise customers based in India, Karix will offer two deployment models - managed cloud and on-premise, to integrate the WhatsApp business API. For global customers and developers, the WhatsApp business API will be available through Karix.io – its cloud communication platform as a service (CPaaS).
Commenting on the launch, COO of Karix Mobile, Deepak Goyal said in a statemet, "As a market leader in unified communications as a service, adding WhatsApp Business to our growing portfolio was a natural progression for Karix. WhatsApp’s popularity and large user base makes it an attractive channel for businesses to engage with their customers. I am very excited to launch our new bundle of WhatsApp services and I am certain that our over 2000 enterprise clients will benefit a lot from this partnership."
"We believe that WhatsApp’s true potential can only be explored with the right eco system. At Karix, we offer our enterprise customers a Business API along with an ecosystem of solutions to fulfill end-to-end requirements. Karix’s solution offerings include a Conversation Builder, Business Process Automation Manager, a fall back system to divert WhatsApp requests to agents, On-Premise apps to WhatsApp to enable legacy applications and a lot more. Our WhatsApp offering leverages solutions that have perfected over 2 decades of enterprise messaging experience," said Randhir Marwa, Vice President - Product Management, in a statement.
Posted by Veronica Silva Cusi, news correspondent
WhatsApp Inc. is an early stage technology startup founded in the heart of Silicon Valley who have developed an alternative to SMS.
Published: Thursday, February 28, 2019
Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
|2.)||Lieber & Associates|
Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.
The SPEED solution solves for service level issues while cost optimizing the environment with automation.
Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.
Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.
*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring