All
Articles
Tips
People
Company
Jobs
Video
Blog
Gallery
Glossary
Store
News : Karnataka Set to Launch All-in-One Emergency Helpline 112 Next Month
Bengaluru, India, June, 2019 -- Next month, the state government will launch the emergency response support system (ERSS) - 112 - which will be an all-in-one emergency service, including police, fire brigade and ambulances.
Eighteen states have already implemented the all-in-one helpline, with Himachal Pradesh becoming the first to adopt it in November last year. The service will be accessible on 112 across the country and even to sims and landlines whose outgoing call facilities have been stopped or temporarily suspended.
According to top police sources, the helpline will be launched on a pilot basis in July first or second week and 90% of the work has been completed. The new helpline will integrate police (100), fire brigade (101), health helpline (108) and women's helpline (1090).
Sponsor message - content continues below this message
Employee Engagement Awards NOW OPEN!
Enter your center,and compete for this prestigious award to attract new staff and show investors and customers you are #1 in your nation!!
Content continues ….
After the launch of ERSS, other helpline numbers will be phased out in a few days, depending on public awareness about this new facility. The new helpline will soon be expanded to the entire state. Additional director for general of police (communication, logistics and modernisation) Malini Krishnamurthy is spearheading the implementation.
The ERSS will provide a 24x7 effective response system, which can receive inputs from various voice and data services such as voice call, SMS, email, Internet of Things, panic buttons in public transport and attend to citizens in distress.
The system enables identification of the caller's location. There will be an automated response system to ensure timely despatch of field resources to a specific location. While the existing control room personnel will continue to handle distress calls, more people will be deployed if needed, says an officer.
Many developed countries have such systems in place - US and Canada have 911, UK has 999, New Zealand has 111, Australia 000. In many countries across Europe, 112 is the primary number to deal with emergencies.
Posted by Veronica Silva Cusi, news correspondent
Source: https://timesofindia.indiatimes.com
Today's Tip of the Day - Don’t Fix It Until You Know The Full Story
Related Editorial
- Panchkula Municipal Corporation Helpline to be Functional in Two Weeks
- 20 States Join Pan-India Single Emergency Helpline Number ‘112’
- Guwahati: District Administration Issues Helpline Numbers for Emergency during Durga Puja
- Janahita for Grievance Redressal to Become pan-TS Initiative
- State to Have One Number for Emergency Calls Soon
- Government to Call for Rural BPO Tenders Soon
About ContactCenterWorld:
ContactCenterWorld.com – is the website for the Global Association for Contact Center and Customer Engagement Best Practices. The association has a truly global footprint and supports 200,000 members from enterprises large and small with ideas, information and support tools including best practice awards, conferences and certification. Join today, FREE personal membership available at this link https://www.contactcenterworld.com/register.aspx and start networking and learning best practices.
Contact Center World.
(www.ContactCenterWorld.com),
The Global Association for Contact Center & Customer Engagement Best Practices.
Published: Friday, June 28, 2019
Industry Suppliers | Get Listed |
 | Transcosmos, Inc. Maintaining multi-channel customer support via phone, fax, web and email can be a heavy burden for a company to bear. In addition to maintaining a high quality support system that takes advantage of t... (view more) | |
| ConSol Limited ConSol bridges the gap between governments, corporations institutions and their stakeholders using technology, facility provides efficient services in exchange of valuable information solutions that i... (view more) | |
| Salesforce Salesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file man... (view more) | |
| Genesys Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in... (view more) | |
| Get Listed |
Upcoming Events
Submit Event
Be a Part of the Only Week Long Celebration Dedicated Exclusively to the Contact Center Industry
Contact Centers are about People and every year thousands of centers around the World celebrate the industry we work ... Read More...
 | 2 |
 4134 | Share |