News : Karwa Launches Smart Applications for Taxi Booking
Doha, Qatar, Jan 24, 2016 -- Mowasalat has officially launched its Karwa Taxi Application through which the public transport company aims to significantly improve the availability of taxi services across Qatar.
"Customers can download the new Karwa Taxi App on their smartphones and avail of the taxi services in the fastest possible time," Mowasalat CEO Khalid Nasser al-Hail said yesterday.
Besides Karwa's own taxis, the customer could also book taxis of the other four franchisees, namely Al Million, Al Ijaara, Cars Taxis of Profit Trading & Contracting Company and Capital Taxis of Ibn Ajayan Group through the Karwa Taxi App.
Karwa Solutions head Waseem Ahmed and Limo and Taxi Services head Abhijit Mukherji said their teams have been working on a trial basis for about three months and they have received "remarkably encouraging responses" from the customers.
"The new Application benefits customers by improving the availability of taxis, quality of the service as the software has provisions for even reading the fares charged for each journey" said Mukherji while elaborating on the whole project.
Anyone with a smartphone could download the App and avail of the services based on his requirement. The officials recalled that when they started working on the project, the waiting time for taxis was anywhere between three and six hours in peak hours but now it is reduced to 15 minutes.
"Now, efforts are on to reduce the waiting time further to 10 minutes," said the official while informing that there has been an improvement of approximately 600% in waiting time.
While using the application, the customer would also be able to locate the available taxis within the area from where he is searching.
When the project team began testing the App with their regular customers, mainly institutions including hotels,and similar establishments, they had 20,000 calls from customers a month. However the number shot up to 27,000 in a month and now the number of calls is around 45,000/month.
The company has also identified 11,331 active taxi users, said the official. One of the biggest advantages of the application, said Mukherji, is the formation of a single call centre for all five taxi companies operating in the market. "Also taxi will reach a customer from the shortest distance where it is available," he said.
Ahmed said with the application working in full swing there has been a remarkable fall in the number of complaints received at the call centre from the customers over the last one month.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - 5 Ways To Start Motivating Agents Today!
More Editorial From Mowasalat
The State-owned transport company of Qatar.
Published: Tuesday, January 26, 2016
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any locati...
Jacada is a provider of contact centre productivity solutions. The company 19s solutions help customers rapidly simplify and improve high-value business processes without the need for long and expensi...
Noble Systems Corporation is a global provider of contact center, workforce engagement, and analytics technologies, offering premise, cloud, and hybrid platforms. Noble Systems has been providing inno...