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News : Kasookoo Communications Raises $500,000 in Seed Round for Business Expansion in Cloud Telephony

#contactcenterworld

Lagos, Nigeria, Nov 1, 2021 - Kasookoo Communications announces a successful seed raise led by angel investor African Business Network and Launch Africa.

The company plans to apply the funds to develop its product offering, expand its Customer Service and build Brand Awareness in its quest to become a market leader in the fast-paced burgeoning world of Unified Communications, which is gripping the world and Africa.

The future of communications for businesses is a seamless unified interface that creates an all-immersive and interactive experience for the customer; where they are able to connect with businesses, through any channel they prefer without a break in flow of conversation and context.

Kasookoo Communications offers a cloud-based omnichannel contact centre solution and has entered into the space to give enterprises or smaller businesses the much-needed support for superior multi-channel engagement, boosting customer experience, raising overall customer satisfaction levels and eliminating expenditure outlays required to roll out traditional infrastructure.

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INVITATION

We invite you and your colleagues to join us LIVE as we take the highest rated industry conference back on the road in 2022 - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

>>>>> FIND OUT MORE: HERE


....CONTENT CONTINUED BELOW

African businesses are grappling with the limitations of GSM telephony which was not designed to provide the functionality of digital business communications. Today’s businesses are contending with better-informed clientele who are demanding to be serviced efficiently and professionally via various platforms of their choice.

According to co-founder and group CEO, Ahmer Javaid, "African businesses can truly realise their potential through the extensible and cutting-edge cloud services provided in one convenient interface. Kasookoo offers businesses a competitive advantage by providing a platform which enables them to resolve customer complaints faster and generate more leads using its cutting-edge features".

Javaid says, "Businesses can expect to find great value in utilising the cloud-hosted platform that Kasookoo provides. Our solution lets organisations get on with the intricate job of growing and maintaining their customers without worrying about their communications. We are excited about the adoption of our platform by businesses on the continent who can now compete favourably in the marketplace through the integrations to productivity tools, such as CRM, that Kasookoo provides."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://nairametrics.com


About Kasookoo Communications:
Company LogoKasookoo Communications is a spin-off from Nokia and operates under Yuave, its mother brand. Its key verticals served include: border Restaurants, Religious Organisations, Health Management Institutions, Public offices, Education, Logistics, eCommerce, Hotels, Travel, and more. 
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Published: Monday, November 1, 2021

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2022 Buyers Guide Automated Call Distributors

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)
 

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