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News : Kaspien and Levin Consulting Announce Partnership to Provide Omnichannel Solutions for Consumer Technology Brands

#contactcenterworld

Spokane, WA, USA, Jan, 2021 -- Kaspien (NASDAQ: KSPN) and Levin Consulting announced a new partnership focused on providing consumer brands with omni-channel strategy and services for both online marketplaces and retailers.

Kaspien is an ecommerce software and services provider for brands. 

Levin Consulting has spent the past 33 years servicing consumer technology brands in the retail sector. Their focus has been on developing and executing strategies for profitable and scalable growth. 

Together, Kaspien and Levin Consulting offer an array of services and expertise in ecommerce and traditional retail for consumer technology brands.


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"We are thrilled to be partnering with Levin Consulting," said Kunal Chopra, CEO of Kaspien. "For years, many brands looked at ecommerce and brick-and-mortar as siloed units of their business. Today, especially after the coronavirus forced more brands online, we’re seeing wider recognition that, no, the two are not siloed; what occurs in one channel directly affects the other. By partnering with Levin, we’re empowering consumer brands to take complete control of both channels through a single partnership."

"We are excited to be working with Kaspien," said Ed Anderson, President of Levin Consulting. "It allows us to tap into their expertise and menu of services to accelerate our clients’ growth online. As we have seen during the past year, ecommerce growth has surpassed traditional retail and will continue its momentum into 2021. Consumer buying behavior has changed and with it, and our clients need to adapt their channel strategies. Partnering with Kaspien enables Levin Consulting to provide turnkey ecommerce launch solutions and to leverage their tools as part of our comprehensive omnichannel strategies."

"We’re excited to strengthen our value proposition by further developing our expertise in key categories, one of which is Electronics." said Chopra.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.globenewswire.com


About Kaspien:
Kaspien is a leading ecommerce growth platform, offering an expanding suite of software and services to help brands grow on Amazon, Walmart, Target, eBay, and other online marketplaces. Founded in 2008 in Spokane, Wash., Kaspien has spent the last decade building and utilizing proprietary technologies for brand protection, marketing optimization, and fulfillment efficiency to generate rapid revenue growth for Kaspien partners.
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Today's Tip of the Day - Do You Divert Calls Between Offices?

Read today's tip or listen to it on podcast.

Published: Monday, January 11, 2021

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2021 Buyers Guide Recording

 
1.) 
ASC

ASC Recording Insights and neo
ASC Recording Insights guarantees legally compliant recording and analysis of all communication channels in Microsoft Teams - including audio calls (internal and external calls), chat conversations and video meetings.

neo Recording, QM & Analytics address all enterprises with recording needs, especially contact centers. The content of communication becomes accessible and critical information and trends are revealed, providing real-time business intelligence for immediate management action.

2.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

3.) 
Geomant

Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.

4.) 
Lieber & Associates

Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.

5.) 
Numonix

IXCloud
Numonix's IXCloud is one of the first fully managed compliance recording solutions for Microsoft Teams. IXCloud securely records, stores and analyzes interactions in the cloud without physical or virtual servers. As a fully managed Azure-based, Software-as-a-Service cloud interaction recording solution, IXCloud takes interaction capture into the future. It enables instant and elastic scalability to support business growth and provides the necessary tools to enhance business performance while maintaining compliance. IXCloud redefines versatility with its OpenAPI framework that enables application development. Companies and third-party developers benefit from IXCloud native capture technology, whether it be integrating with internal systems or building a third-party application.

6.) 
Nuxiba Technologies

CenterWare
Enterprise recording management for storage, retrieval, playback, and monitoring communications throughout your contact center.

Record screen activity and calls across agent workstations, measure and monitor quality levels across all campaigns and analyze recordings to capture first-hand customer data and requirements.

Easly access all recordings and critical information to provide improved customer experience, sales, and productivity!

7.) 
OrecX

Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.

8.) 
PCS Software

PCS GD
Call recording solution fully integrate to all main pbx solutions.

9.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS enables organizations to adhere to all compliances with its inbuilt call recording software and also has an option for screen recording. With centralized repository of all voice logs, its easy to maintain & retrieve all voice files and have a central control in case of multiple branches set up.
 

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