Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
BECOME
A MEMBER
TODAY TO:
CLICK HERE
[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

News : Kazakhstan Enlists Chatbot to Tackle COVID-19 Vaccine Myths

#contactcenterworld

Tbilisi, Kazakhstan, Feb, 2021 -- Tasked with tackling sky-high rates of vaccine hesitancy in Kazakhstan, an online chatbot has been enlisted to shatter myths and dispel doubts about the COVID-19 jab as the Central Asian nation kicks off its inoculation drive.

Only about 25% of Kazakhs say they would opt to be vaccinated against the coronavirus compared with 75% of Britons and 56% of Americans, according to data from the Johns Hopkins Center for Communication Programs.

Such findings spurred the International Federation of Red Cross and Red Crescent Societies (IFRC) to launch the new tech tool to counter widespread misinformation by providing a reliable source of facts and figures about COVID-19.

"Creating a chatbot is an opportunity to keep up with the times," Yerkebek Argymbayev, president of the Red Crescent Society of Kazakhstan, said in a statement.

....NOTE - content continues below this message


DON'T MISS THIS!

We invite you and your colleagues to join us LIVE as we take the highest rated industry conference to the next level! the 2022 World's Best! - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement GLOBAL Best Practices Conference!

>>>>> FIND OUT MORE: HERE


....CONTENT CONTINUED BELOW

"With this bot people will be able to learn what they are interested in; from the myths associated with the coronavirus and vaccines, to the opportunity to enrol in first aid courses."

An IFRC survey conducted in the country between November and December last year found social media were the second most popular and most trusted source of information after television.

Yet, not everything circulating online is accurate, said IFRC community engagement delegate Mark South.

Operating from the IFRC's page on Telegram, a popular social media and messaging app, the bot will answer questions on all things COVID-19, he said.

"The chatbot really has a key role to play in reaching more people with information from a trusted source," South told the Thomson Reuters Foundation by phone.

Kazakhstan plans to vaccinate about 6 million people - almost a third of its population - against COVID-19 this year. A mass inoculation campaign started this month, with the Russian Sputnik V vaccine being offered to medical workers.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://news.trust.org


Today's Tip of the Day - CRM Technology

Read today's tip or listen to it on podcast.

Published: Tuesday, February 23, 2021

Printer Friendly Version Printer friendly version

2022 Buyers Guide Visual Communications

 
1.) 
TeamViewer

Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 

About us - in 60 seconds!

Submit Event

Upcoming Events

17th Annual NEXT GENERATION BEST PRACTICES CX & CC Conference & Expo aimed at those who operate in North and South Americas, Europe, Middle East & Africa, Asia Pacific will help you with award-winning strategies and tactics from the best in the regio... Read More...
 2764 

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =