News : Kcom Scoops Cisco Cloud Contact Centre Partner Award
24 October 2014 -- Kcom, the communications integration provider, has been named as Cisco’s EMEAR Cloud Contact Centre Partner of the Year for 2014. The accolade was presented at an awards dinner which took place as part of Cisco’s EMEAR and UK & Ireland Customer Collaboration Sales Summit in London.
Stephen Long, MD of Kcom said "We are delighted to have been recognised by Cisco for our Cloud-based contact capability. It’s a reflection of the close collaboration taking place between our team and Cisco; most notably our delivery of a central government contact centre transformation using our Workplaces solution. The combination of Cisco’s capability in cloud based contact centre technology and our experience in integrating all the elements that make up the complex environment has been very compelling to our customers."
Workplaces is Kcom’s unique suite of enterprise grade communications, collaboration and contact centre services, powered by Cisco and delivered via an agile as a service model. The Contact as a Service offering provides call centres with a multi-channel solution so they can interact with customers via their preferred channel, on a single platform. Agents no longer need to be seated in the same room, or even in the same building; instead they can be connected via the unified network to all the tools and applications they need.
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About KCOM Contact Centres Ltd:
For multi-site organisations with complex business challenges, Kcom is the communication services provider that delivers a world-class customer experience.
Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. These solutions let you uniquely personalize communication with individual customers through a variety of media including voice, Web, e-mail, and video.
Published: Monday, October 27, 2014