#contactcenterworld, @imimobile, @kcomconnected

London , UK, Feb 5, 2018 -- IMImobile, a cloud communications software and solutions provider, has signed a partner agreement with KCOM – a provider of communications and IT services in the UK.

IMImobile’s omnichannel chat solution, IMIchat, will allow KCOM’s contact centre clients to establish live two-way interactive messaging chats with customers across digital channels like SMS, Facebook Messenger, Twitter, and Webchat, alongside their existing voice channels.

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Stu Smith, KCOM’s Head of Innovation & Development, said: "Our guiding principle is to help our clients improve their customers’ experiences and the integration of robust and secure social messaging is vital to that. By working closely with IMImobile we can innovate solutions to meet the growing demand from end users who prefer to communicate with companies across multiple social channels."

Jay Patel, Chief Executive of IMImobile, commented: "Contact centres are a key part of any customer engagement strategy as businesses are adapting to respond more effectively to the demands of the connected consumer. Through IMIchat and our communication orchestration layer, KCOM can further help UK enterprises to utilise digital communications channels in their service and support operations."

#contactcenterworld, @imimobile, @kcomconnected

Posted by Veronica Silva Cusi, news correspondent 
Source: https://imimobile.com