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News : KCOM Signs Reseller Contract with IMImobile

#contactcenterworld, @imimobile, @kcomconnected

London , UK, Feb 5, 2018 -- IMImobile, a cloud communications software and solutions provider, has signed a partner agreement with KCOM – a provider of communications and IT services in the UK.

IMImobile’s omnichannel chat solution, IMIchat, will allow KCOM’s contact centre clients to establish live two-way interactive messaging chats with customers across digital channels like SMS, Facebook Messenger, Twitter, and Webchat, alongside their existing voice channels.


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Stu Smith, KCOM’s Head of Innovation & Development, said: "Our guiding principle is to help our clients improve their customers’ experiences and the integration of robust and secure social messaging is vital to that. By working closely with IMImobile we can innovate solutions to meet the growing demand from end users who prefer to communicate with companies across multiple social channels."

Jay Patel, Chief Executive of IMImobile, commented: "Contact centres are a key part of any customer engagement strategy as businesses are adapting to respond more effectively to the demands of the connected consumer. Through IMIchat and our communication orchestration layer, KCOM can further help UK enterprises to utilise digital communications channels in their service and support operations."

#contactcenterworld, @imimobile, @kcomconnected

Posted by Veronica Silva Cusi, news correspondent 
Source: https://imimobile.com

Today's Tip of the Day - Benchmark Versus Best Agents

Read today's tip or listen to it on podcast.

Related Editorial

  • Vauxhall Launches Apple Business Chat With IMImobile
  • IMImobile Launches New Chatbot Solution for Contact Centres
  • IMImobile Adds New Chatbot, Push Notification and Digital Customer Engagement Capabilities
  • IMImobile Announces npower as First Apple Business Chat Client in the UK
  • IMImobile to Acquire 3Cinteractive
  • Silverstone Selects Thunderhead to Power Fan Engagement

More Editorial From IMImobile

  • IMImobile to Acquire 3Cinteractive
  • Vauxhall Launches Apple Business Chat With IMImobile
  • CIOs Find Integrating New Communications Channels with Legacy Systems a Key Challenge to Improving CX
  • IMImobile Announces npower as First Apple Business Chat Client in the UK
  • How to win the digital customer experience race
  • IMImobile Launches New Chatbot Solution for Contact Centres

About IMImobile:
IMImobile is a cloud communications software and solutions provider that enables companies to harness mobile and digital technologies to better communicate and engage with their customers. Organisations that trust us to deliver smarter digital customer engagement solutions include Vodafone Group, O2, Telefonica, Aircel, Airtel, EE, AT
       

About KCOM Contact Centres Ltd:
For multi-site organisations with complex business challenges, Kcom is the communication services provider that delivers a world-class customer experience.
       

Published: Wednesday, February 7, 2018

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