2017 BEST PRACTICEs CONFERENCES SERIES - BOOK YOUR PLACE TODAY!Other Events
EUROPE, Middle EAST & AFRICASTARTS IN:
NORTH and south americasSTARTS IN:
ORLANDO, FL USA
asia pacificSTARTS IN:
KOTA KINABALU, MALAYSIA
News : KCOM to Get Laser Focused on Cloud, Collaboration and Fibre
Hull, North Humberside, UK, June 5, 2015 -- KCOM Group has earmarked cloud services as one of three key "strategic growth areas" it will invest heavily in as it unveiled 2015 results that were in line with expectations.
The London-listed firm, which is in the process of aligning its various brands around the enterprise, SME and consumer markets, had a steady year as its top line fell but its bottom line expanded.
Over the coming 12 months, KCOM Group said it will align all its resources to serve the enterprise, SMB and consumer segments, where it operates through the Kcom/Smart421, Eclipse and KC brands respectively.
"To do this, we will begin the process of further integrating our existing brands to align with those market segments," it said.
"Investment will be prioritised tightly on our strategic growth areas where we see increasing opportunity, in particular the provision of cloud-based services, the integration of collaborative systems and related consultancy and integration activity, and the development of fibre-based propositions."
KCOM Group operates two brands – Kcom and Smart421 – in the enterprise space but it is not yet clear if and when they will be unified as the alignment process progresses.
In a statement Joseph Spear, Smart421's head of marketing, told CRN: "Progress towards alignment of enterprise, SMB and consumer at KCOM Group is very positive. The move means that enterprise customers of the Kcom brand and the Smart421 brand will see improved access to the services and capabilities offered by both brands this year."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Simplicity, Simplicity, Simplicity!
More Editorial From KCOM Contact Centres Ltd
About KCOM Contact Centres Ltd:
For multi-site organisations with complex business challenges, Kcom is the communication services provider that delivers a world-class customer experience.
Published: Monday, June 8, 2015