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News : KCOM Wins 5-year Bupa Call Centre Contract
Hull, UK, Aug 11, 2016 -- UK telecoms provider KCOM has won a 5-year contract from healthcare provider Bupa to upgrade its call centres to a cloud-based system, CRN ChannelWeb reports.
KCOM's sales manager George Roberts said that it was originally among 44 bidders for the contract, with six of these selected to provide a proof of concept.
KCOM replaces incumbent provider BT. The new cloud-based call centre system will integrate interactive voice response call recording, screen recording, and social media.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Managing Change
More Editorial From KCOM Contact Centres Ltd
About KCOM Contact Centres Ltd:
For multi-site organisations with complex business challenges, Kcom is the communication services provider that delivers a world-class customer experience.
Bupa is a large British healthcare organisation, with bases on three continents and more than ten million customers in over 200 countries.
Published: Friday, August 12, 2016