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News : KDDI America Selects Infobip as its Cloud Communications Platform for the Delivery of Business Messaging

#contactcenterworld, @infobip

New York, NY, USA, June 25, 2020 -- KDDI America, a subsidiary of "KDDI Corporation", a Fortune Global 500 company with three datacenters in the U.S., announced it has partnered with Infobip, a global cloud communications company that provides messaging solutions for customer engagement, identity authentication and security. As the demands for digital customer experiences expand, KDDI America’s strategy is to enable digital transformation through cloud-based omnichannel communications solutions for enterprise-wide customers.

Omnichannel messaging is creating more mobile-centric engagement opportunities for businesses, and KDDI America/Infobip will serve as the hub of this experience. KDDI America now offers its enterprise business customers an SaaS API-based advanced messaging offering that can be fully customized to help businesses reach their customers with marketing through a litany of multimedia messaging channels.

According to Ovum’s Mobile Messaging Traffic and Revenue Forecast: 2017-221, global revenues from A2P will exceed revenues from person-to-person (P2P) SMS by 2022, totaling $43 billion. Furthermore, it is estimated there will be approximately 3.5 trillion A2P messages delivered by 2023, a 40% growth rate from 2.5 trillion delivered in 20192. The GSMA estimates the market for RCS will be worth $74 billion by the end of 20213.

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"KDDI America and Infobip are working together to define, develop and deliver experience-driven, media-centric messaging solutions that expedite digital transformation and increase overall customer engagement levels not seen before between brands and their customers," said Masatoshi Nobuhara, KDDI America’s CEO and President. "KDDI has a legacy of collocation, cloud deployment, peer connectivity, system integration, IOT, and applications that will enable this customer-centric experience through Infobip’s platform.

"This partnership not only presents us with a tremendous opportunity to expand our client base in the U.S., it also represents two international brands coming together to help organizations overcome the complexity of consumer communications, grow their business, and enhance customer experience and engagement," said Yuri Fiaschi, VP of Global Sales at Infobip. "We are thrilled to be working with KDDI America as our first channel partner here in the U.S. to help companies deliver the right message at the right time across the right channel, wherever that customer may be."

#contactcenterworld, @infobip

Posted by Veronica Silva Cusi, news correspondent

About KDDI America:
KDDI America, headquartered in New York, is the North American division of KDDI Group, a Fortune Global 500 company and leading provider of international IT and communications services with locations throughout the world. KDDI America is a one-stop solutions provider, from the supply of a single cable to comprehensive office, data centers, and factory configurations. KDDI has offices throughout the North and South Americas.
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About Infobip:
Company LogoInfobip powers enterprises to deliver messages across any channel, any device, at anytime and anywhere worldwide. Infobip's technology creates seamless mobile interactions between businesses and people as well as simplifying the integration of almost all communication capabilities. With over a decade of industry experience, Infobip has expanded to include 61 offices on six continents offering in-house developed messaging platform with the capacity to reach mobile devices in 190+ countries connected to over 800 telecom networks.
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Today's Tip of the Day - Know Yourself Before You Look At Your Competitors

Read today's tip or listen to it on podcast.

Published: Friday, June 26, 2020

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2020 Buyers Guide Recruitment Products/Services


HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.
PH: 612-817-4090

Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!
PH: 1-416-992-5158


VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.
PH: 0217991445

TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
PH: 07 3831 6333

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