News : KDDI Evolva to Build Contact Center Platform on Avaya Breeze
Tokyo, India, Dec 19, 2016 -- KDDI Evolva, a Japanese call-center service provider, has announced an agreement with Avaya, a global provider in enterprise communications software, systems and services, to use the Avaya Breeze™ application development platform to transform its contact center offerings. KDDI Evolva will develop a contact center platform that can support omni-channel communications and offer it to enterprises as a cloud service.
The platform will be built on Avaya Breeze.
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Marubeni Information Systems (MSYS), a certified Avaya partner, will construct and deploy the platform. MSYS will leverage the power of the Avaya Breeze platform to complement its extensive experience in building contact center solutions, with deep experience in the finance and telemarketing sectors.
KDDI Evolva also plans to offer even more sophisticated customer experience management services, with a new chat bot that uses artificial intelligence (AI) already undergoing operational testing on the platform. KDDI Evolva is also looking to expand data mining solutions to enhance customer services.
"We are very proud to be able to support KDDI Evolva's development of its next-generation contact center platform. By utilizing the power of Avaya Breeze, KDDI Evolva will be able to meet customers' needs and expand the range of services it provides, enabling enterprises to deploy Omni-channel solutions at their own pace and path."
Hedeo Wachi Managing Director, Avaya Japan Ltd.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Outsourcing
More Editorial From KDDI Evolva, Inc.
About KDDI Evolva, Inc.:
KDDI Evolva offers contact center BPO (Business Process Outsourcing) business. In addition to their flagship contact center service, KDDI Evolva provides "KDDI Evolva Omni-channel Solution", including "CaLL Assist" to take advantage of the short messages to streamline communication, chat support using web and talk application, customer interactions service using artificial intelligence, "Personalized Video". KDDI Evolva delivers BPO services that combine IT solutions to maximize customers' value.
About Avaya Japan:
Avaya Inc. designs, builds and manages communications networks for businesses. Focused on businesses large to small, Avaya provides an Internet Protocol (IP) telephony system of communications software applications and services. Driving the convergence of voice and data communications with business applications - Avaya helps customers leverage existing and new networks to achieve superior business results.
Published: Tuesday, December 20, 2016
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