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News : KE Implements Genesys to Enhance Customer Services
Karachi, Pakistan, Aug 19, 2016 -- K-Electric has announced the successful implementation of Genesys at its call centre operations which will further enhance customer services and enable the utility to double its call handling capacity.
The solution aims to drive greater integration through new and innovative features which will decrease the turnaround time for customer service representatives in logging and responding to complaints. Customers can also share their feedback at the end of the call creating greater accountability.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Capability And Reliability
More Editorial From K-Electric
K-Electric, formerly known as Karachi Electric Supply Company Limited and commonly referred to as KE is a Pakistani vertically integrated electric corporation involved in generating, transmitting and distributing power to around 20 million inhabitants of Karachi. It employs over 11,000 people and covers an area of 6,500 square kilometers with industrial, commercial, agricultural and residential areas falling under its network.
Customer Experience is the heart of every business! Genesys, a provider of omni-channel customer engagement and contact center solutions can ensure you provide the best experience possible. With more than 3,000 customers in 80 countries, Genesys orchestrates more than 100 million customer interactions every day across the contact center and back office, helping companies deliver fast and optimal levels of customer service with a highly personalized cross-channel customer experience. Genesys also prioritizes the flow of work to back office personnel resulting from any customer interaction, internal workflow or business application, optimizing the performance and satisfaction of customer-facing employees across the enterprise.
Published: Tuesday, August 23, 2016