Sindh, Pakistan, Aug 8, 2018 -- The Karachi-Electric (KE) has introduced a new Universal Customer Care model whereby customers can visit any KE centre of their choice, regardless of their power connection’s location in Karachi, for billing information, new connection and other services.
A ceremony in this regard was organised at the power utility’s customer care center in Gulshan-e-Iqbal on Tuesday. The ceremony was attended by members of KE’s leadership, including Chief Strategy Officer Eram Hasan, Chief Operating Officer (Distribution) Asif Saad and others.
To further facilitate customers, the power utility has also expanded the services offered by its contact centre 118 thereby reducing the need for customers to physically visit KE centres.
Customers can now access their billing and new connection-related details, in addition to lodging technical complaints and queries.
Speaking on the occasion, KE Chief Strategy Officer Eram Hasan said, "Customers are at the heart of our operations and we are constantly striving to make our processes and systems simpler, more accessible and efficient. Our state-of-the-art contact centre, social media unit and now the Universal Customer Care model are all testaments to KE’s transformation into a forward-looking organisation with a strong customer-centric ethos. By optimising our customer care operations through technological upgradation and resource development as per the global best practices, we are well-positioned to serve the ever-evolving customer expectations and preferences. We will continue to explore initiatives to achieve greater operational efficiency and subsequently provide more value to consumers going forward as well."
Posted by Veronica Silva Cusi, news correspondent
K-Electric, formerly known as Karachi Electric Supply Company Limited and commonly referred to as KE is a Pakistani vertically integrated electric corporation involved in generating, transmitting and distributing power to around 20 million inhabitants of Karachi. It employs over 11,000 people and covers an area of 6,500 square kilometers with industrial, commercial, agricultural and residential areas falling under its network.
Published: Thursday, August 9, 2018
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