News : KE Introduces Hassle-free Customer Care Model
Sindh, Pakistan, Aug 8, 2018 -- The Karachi-Electric (KE) has introduced a new Universal Customer Care model whereby customers can visit any KE centre of their choice, regardless of their power connection’s location in Karachi, for billing information, new connection and other services.
A ceremony in this regard was organised at the power utility’s customer care center in Gulshan-e-Iqbal on Tuesday. The ceremony was attended by members of KE’s leadership, including Chief Strategy Officer Eram Hasan, Chief Operating Officer (Distribution) Asif Saad and others.
Sponsor message - content continues below this message
Employee Engagement Awards NOW OPEN!
Enter your center,and compete for this prestigious award to attract new staff and show investors and customers you are #1 in your nation!!
Content continues ….
To further facilitate customers, the power utility has also expanded the services offered by its contact centre 118 thereby reducing the need for customers to physically visit KE centres.
Customers can now access their billing and new connection-related details, in addition to lodging technical complaints and queries.
Speaking on the occasion, KE Chief Strategy Officer Eram Hasan said, "Customers are at the heart of our operations and we are constantly striving to make our processes and systems simpler, more accessible and efficient. Our state-of-the-art contact centre, social media unit and now the Universal Customer Care model are all testaments to KE’s transformation into a forward-looking organisation with a strong customer-centric ethos. By optimising our customer care operations through technological upgradation and resource development as per the global best practices, we are well-positioned to serve the ever-evolving customer expectations and preferences. We will continue to explore initiatives to achieve greater operational efficiency and subsequently provide more value to consumers going forward as well."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - A Nice Treat
More Editorial From K-Electric
K-Electric, formerly known as Karachi Electric Supply Company Limited and commonly referred to as KE is a Pakistani vertically integrated electric corporation involved in generating, transmitting and distributing power to around 20 million inhabitants of Karachi. It employs over 11,000 people and covers an area of 6,500 square kilometers with industrial, commercial, agricultural and residential areas falling under its network.
Published: Thursday, August 9, 2018
Zappix transforms the user journey during contact center interactions. The cloud-based Zappix Visual IVR On-Demand platform provides a full visual experience for customers, increasing self-service ...
|Bright Pattern Inc|
Bright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers n...
Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. The...
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...