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News : Keal Technology Launches New Customer Experience Solution to Canadian Market

#contactcenterworld

Montreal, QC, Canada, Aug, 2020 -- Keal™ Technology, the Canadian subsidiary of North American InsurTech provider Vertafore, announced the launch of its new Vertafore Canada Cloud platform and InsurLink™ digital customer experience solution to the Canadian market. With this launch, Canadian insurance brokers now have access to these solutions to help deliver greater customer value, accelerate brokerage modernization and drive growth.

"In just six months, we have been able to bring to market solutions that are already driving significant value for our customers," said Dimitrios Argitis, general manager and vice president of Keal. "By leveraging Vertafore's global IT and product development capability, alongside our Canadian Center of Excellence, we're able to help our customers achieve greater customer intimacy, which is table stakes in today's 'new normal.' And just as important, this enables them to optimize back-office business processes—which is essential as we all try to do more with less."


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"The change we've seen since onboarding the Vertafore Canada Cloud platform is nothing short of amazing," said Jason Chambers of SurNet Insurance Group, Inc. "Compared to our old server, the increase in speed is like night and day, and we can use a variety of modern web browsers to launch the server. Not to mention, the look of the store front is cleaner and there are more apps available. We couldn't be happier with this new platform."

Coming soon, InsurLink will also offer Canadian customers the ability to make premium payments through the portal.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.newswire.ca


About Keal Technology:
Keal Technology is the expert in Canadian broker innovation and a leader in the BMS (Broker Management Systems) marketplace for insurance and financial services brokers. Keal offers an integrated suite of products designed to increase revenue through efficient use of technology. In 2016, Vertafore acquired Keal Technology, a leading provider of broker and commercial management systems in Canada.
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2021 Buyers Guide Payment Services

 
1.) 
Branch

Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.

2.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

3.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

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