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News : Kemper Selects Lionbridge GeoFluent for Omnichannel, Omnilingual Customer Care
Waltham, MA, USA, May 2, 2016 -- Lionbridge Technologies, Inc. (NASDAQ: LIOX), announced Kemper Corporation (NYSE: KMPR) has selected Lionbridge GeoFluent as its Omnichannel, Omnilingual customer care solution. With GeoFluent, Kemper is able to eliminate customer language barriers across all channels by providing contact center agents with real-time translation via voice, virtual and agent-assisted multilingual chat, email, mobile, social, SMS and more.
Within the first month of implementing GeoFluent, Kemper engaged with customers in 44 different languages including Spanish, Mandarin, Vietnamese, Korean, Arabic, Russian, Armenian, and Cantonese. As a result, Kemper is delivering high quality, consistent customer engagement across languages and channels without having to hire native speakers or build new in-country contact centers.
"In the insurance industry, we cater to a wide variety of customers across the nation, and it’s crucial to be able to provide superior customer service in real-time, regardless of the language our customers speak," said Kelly Trochak, First Notice of Loss Manager, for the Kemper claims team. "With GeoFluent, we’re now able to target not only a broader audience, but also streamline communications and ensure that every customer has a quality experience, regardless of his or her language or ethnicity."
"Our relationship with Kemper demonstrates our commitment to delivering innovative translation solutions that create a superior customer experience across languages, channels and platforms," said Marc Osofsky, Senior Vice President and General Manager at Lionbridge. "By choosing GeoFluent, Kemper is able to distinguish itself as a provider that delivers consistent, high-quality omnichannel, omnilingual customer care to all clients."
Posted by Veronica Silva Cusi, news correspondent
Source: Liongbridge Technologies
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Lionbridge Technologies, Inc. commonly known as Lionbridge, is a company based in Waltham, Massachusetts, United States that provides translation, online marketing, global content management and application testing products.
Published: Thursday, May 5, 2016