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News : Kent Signs Digital Services Contract with Agilisys
Kent County, UK, Oct 22, 2015 -- Kent County Council has signed a six-year contract with Agilisys to operate its digital services and contact centre.
As part of the contract, Kent will use Agilisys’ Digital and Engage platforms to modernise its digital channels and make it easier for people to interact with the council.
The council’s leader, Paul Carter, said it wants to offer an "enhanced experience for the people of Kent when they need to access Kent County Council's services and contact point".
"As a result we will also be able to identify even greater savings through improved processes, giving the taxpayers better value for money," he said.
The deal will also see 170 staff members from the council transferred to Agilisys, which will continue to operate services from within the county.
"Plans are already underway to ensure staff will be supported throughout the transition and services will be unaffected," said Carter.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Managing Change
More Editorial From Agilisys
Agilisys is one of the UK’s most innovative IT and business services providers, helping our clients transform their businesses. Working for both the public and private sector, we have earned a strong reputation and hold deep domain expertise within Local and Central Government and Healthcare. We support our clients through a network of offices and centres of excellence throughout the UK, employing over 1,600 people, and our customer contact services support local residents, patients, and consumers nationwide.
About Kent County Council:
Kent County Council (KCC) is the county council that governs the non-metropolitan county of Kent in England. It provides the upper tier of elected local government, below which are 12 district councils, and around 300 town and parish councils.
Published: Monday, October 26, 2015