News : Kent Signs Digital Services Contract with Agilisys
Kent County, UK, Oct 22, 2015 -- Kent County Council has signed a six-year contract with Agilisys to operate its digital services and contact centre.
As part of the contract, Kent will use Agilisys’ Digital and Engage platforms to modernise its digital channels and make it easier for people to interact with the council.
The council’s leader, Paul Carter, said it wants to offer an "enhanced experience for the people of Kent when they need to access Kent County Council's services and contact point".
"As a result we will also be able to identify even greater savings through improved processes, giving the taxpayers better value for money," he said.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
The deal will also see 170 staff members from the council transferred to Agilisys, which will continue to operate services from within the county.
"Plans are already underway to ensure staff will be supported throughout the transition and services will be unaffected," said Carter.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Make It Easier To Complain
More Editorial From Agilisys
Agilisys is one of the UK’s most innovative IT and business services providers, helping our clients transform their businesses. Working for both the public and private sector, we have earned a strong reputation and hold deep domain expertise within Local and Central Government and Healthcare. We support our clients through a network of offices and centres of excellence throughout the UK, employing over 1,600 people, and our customer contact services support local residents, patients, and consumers nationwide.
About Kent County Council:
Kent County Council (KCC) is the county council that governs the non-metropolitan county of Kent in England. It provides the upper tier of elected local government, below which are 12 district councils, and around 300 town and parish councils.
Published: Monday, October 26, 2015
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected custom...
|Bright Pattern Inc|
Bright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers n...
Teleperformance is a global provider of customer experience management in terms of revenue and global scale. We are the industry leader in security and our management has over 30 years of experience w...