News : Kenya Airways Signs MVNO Pact with Airtel
Nairobi, Kenya, August 7, 2014 -- Telecommunication services provider Bharti Airtel and Kenya Airways have opened a new chapter in the telecoms industry in Africa with the announcement that Airtel will host Kenya Airways as a Mobile Virtual Network Operator, (MVNO) on its Kenyan network.
In a move geared at deepening mobile penetration and providing innovative value added services, Airtel and Kenya Airways have signed a Memorandum of Understanding (MoU) to deliver an MVNO service for the airline, subject to regulatory approvals.
The MoU between the two companies was signed by the Kenya Airways CEO and Managing Director, Titus Naikuni and the Airtel Africa CEO, Christian de Faria, at the Kenya Airways Headquarters in Embakasi, Nairobi.
Under the agreement Airtel will provide network infrastructure services to Kenya Airways. This means the Kenya Airways MVNO will provide cellular mobile services including customer registration, SIM card issuance, billing and customer care to end users without holding a spectrum license.
In this venture, Kenya Airways will rely on its existing customer service and sales infrastructure such as its sales offices and customer contact centre.
In a joint statement issued by the two companies, Airtel, noted that it was delighted to be the mobile operator that is pioneering this innovation in the Telecoms Industry in Africa, clarifying that the MVNO services will run on the unused capacity on its network, ensuring that it maintains seamless quality experience to consumers.
Airtel Africa CEO Christian de Faria said "We are greatly encouraged by the shared vision with Kenya Airways and the common urgency to find solutions that will enable travelling customers connect to their loved ones and businesses throughout their travel. It is a pioneering step forward in the industry in our quest to make telephony and m-commerce available to all in Africa, thereby improving people’s quality of life and helping economic growth."
Posted by Veronica Silva Cusi, news correspondent
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