News : Kenya: Call Centre Services Set Up Earns Kenya a Place in Top 50
Nairobi, Kenya, Jan 17, 2016 -- Kenya is the latest entrant in the top 50 countries recognised for call centre services driven by reliable Internet connection and a 7,000-strong labour force.
Global Services Location Index (GSLI) placed the country at position 39, with Tunisia at 38, Senegal (45) and South Africa (48).
The report said Kenya, a first time entrant in the ranking, had shown remarkable progress in Information, Communication and Technology development via establishment of reliable optic fibre cables to businesses within its cities as well as sponsored several innovation hubs where software applications are being invented.
It said Kenya could do well by training more personnel to drive innovations that could be relied upon to solve various aspects of the day-to-day business activities thereby helping multinational companies reduce costs of employing staff.
Kenya was noted for its financial attractiveness (availability of infrastructure), skilled labour and a conducive business climate.
Posted by Veronica Silva Cusi, news correspondent
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Published: Tuesday, January 19, 2016