News : National Police Service to Use Safaricom's Communication Solution
Nairobi, Kenya, May 24, 2015 -- The National Police Service is set to begin using the integrated communications solution deployed by Safaricom which harnesses data in real-time to respond to various security issues.
This follows the hand-over of the first phase of the National Surveillance, Communication and Control System for Nairobi and Mombasa to President Uhuru Kenyatta on Saturday May 23.
"I am pleased by the rapid progress that has been made in making this initiative a reality. The prospect that we shall be able to leverage technology to build a more robust security response for our citizens is a key deliverable for the government," said H.E. Kenyatta.
Speaking as he toured the facility where he observed progress made since November when the Government officially provided Safaricom with the mandate to start building the solution, the President also experienced the Integrated Command, Control and Communications Centre (iC3) that has been built over the period first-hand.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
In addition to the iC3, phase one of the project includes the rollout of 1,800 high-powered CCTV Cameras and an emergency response contact centre that is equipped to receive up to 25,000 calls per day. A dedicated and secure radio communications system that covers the counties of Nairobi and Mombasa will operate at a service availability of a minimum 99.9 per cent, helping officers in the field to better coordinate their activities.
The National Police Service has also taken possession of 7,600 modern communication devices and over 3,000 officers have been trained to build deeper capacity for the next generation of security enforcement in Kenya.
"We are well on track to deliver an intelligent solution that harnesses the power of technology to enhance security operations in the country. Technology will provide our country with the ability to better respond to emergency situations requiring the interplay of competencies from the National Police Service and various disaster response teams," said Bob Collymore, CEO, Safaricom.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Know Yourself Before You Look At Your Competitors
More Editorial From Safaricom Limited
About Safaricom Limited:
Safaricom, Ltd is a leading mobile network operator in Kenya. It was formed in 1997 as a fully owned subsidiary of Telkom Kenya. In May 2000, Vodafone group Plc of the United Kingdom acquired a 40% stake and management responsibility for the company.
About The Kenya Police:
The Kenya Police is a national body in charge of law enforcement in Kenya. While organised at a national level, each arm reports to a County police authority, which in turn divides its force by local Police Divisions, headquartered at local police stations. All these element report to a National Kenya Police Headquarters in Nairobi, and several specialist elements, such as the Kenya Police College, are commanded directly from here. An Administration Police service is commanded through a hierarchy separate from that of the National Kenya Police. For other state security bodies see Law enforcement in Kenya.
Published: Wednesday, May 27, 2015
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Cisco provides Unified Customer Contact solutions that extend customer care beyond simple phone transactions and the traditional contact centre to unique content-rich customer centric experiences. The...
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications an...
Altitude Software is a privately-owned, independent company, and a technology provider in contact center solutions, with its Unified Customer Interaction(uCI) product line. Founded in 1993, Altitude S...