#contactcenterworld
Nairobi, Kenya, March 5, 2021 - Usikimye, an online care center for victims of gender-based violence, launched its call center and office in Nairobi’s Kayole estate on March 5, 2021.
It has a 24-hour hotline – 254 718 158 400 – and a website www.usikimye.org where victims can reach out for assistance every day.
The new call center is the first in the country that is not owned and run by the government.
Usikimye (Kiswahili for don’t be silent) was launched in 2019 and has been running campaigns against GBV and offering rescue services online, with its staff receiving approximately 150 distress calls per day.
The center says they have come to the aid of over 4,385 women and girls; 361 children, and 14 infants from different regions in the country, and also coordinated the rescue of 286 women and girls from sexual violence.
The organization also launched Inua Jamii, a program aimed at boosting women’s productivity and earnings to accelerate their economic recovery.
Inua Jamii will help the families save, lend and start businesses. The exercise will kick off with 1,000 families and the beneficiaries will get entrepreneurship training and expert guidance on financial management and savings.
The center also runs a feeding program for 600 girls every Friday in Soweto and offers sanitary pads to 2,400 girls and 600 young mothers’ every month.
Over 36,000 girls and young women have benefited from the dignity kits distributed by the organization in a bid to deal with period poverty.
Usikimye was founded by Njeri Wa Migwi, a domestic violence survivor, in 2019 as a rescue and care centre for survivors of sexual and gender-based violence.
Sharing her story as a GBV activist, Wa Migwi says: "To start my rescue journey, I hosted three women survivors in my home. That is where I started seeing the need to have a safe haven for women, a place where they could stay longer."
The coronavirus pandemic has worsened the situation for most women and reports show a rise in the number of GBV cases.
To help curb the underreporting of the cases, the National Police Service introduced new measures to help the curb rise of gender-based violence in the country including the establishment of Policare, a unit where all sexual and GBV cases are handled.
The new unit aims at reducing the time taken to prosecute and close cases of sexual abuse and GBV, as well as protecting SGBV victims as they come out to report their cases.
Through Policare (police care), the police are handling these cases in a collaborative approach by involving relevant stakeholders including the Office of the Director of Public Prosecutions (ODPP), the Ministry of Health, the Judiciary, and psychosocial support providers.
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.standardmedia.co.ke
Published: Monday, March 8, 2021
5.) | ComSys S.A. CList for Outbound Campaigns Management CList by Comsys is an application that helps contact centers enhance the performance of their outbound campaigns. It accomplishes that by enabling the planning and execution of sophisticated communication strategies. Additionally, the AI-powered module of CList extends the possibilities of outbound campaigns delivering unprecedented results. Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with t... (read more) |
6.) | Consilium Software Consilium UniCampaign™ Reaching the right person with the right information on the right channel at the right time is a tall order. That’s the power the new Consilium UniCampaign™ has been adding to Cisco outbound contact centers, easily tripling or quadrupling results, from improving digital customer acquisition to managing post-sale customer relationship. Delivering proactive outbound engagement in a game-changer product, Consilium UniCampaign™ is an omnichannel List and Campaign Management (LCM) solution which complements the strength and robustness of Cisco's Outbound Dialer with the implementation of multichannel (voice, email, and SMS) outbound contact strategies. The new 7th release of UniCampaign™ is des... (read more) |
8.) | CTCOMM Genesys PureConnect Genesys PureEngage Tegsoft |
15.) | Teckinfo Solutions Pvt. Ltd. InterDialog UCCS The InterDialog Dialer is an independent & intelligent auto dialer software that controls the outbound calls using various algorithms. This call center dialer works as Predictive Dialer Software, Progressive Dialer Software, Preview Dialer Software or Power Dialer Software based on the requirement of the process. It allows the system to create groups/caller lists and then dials out to multiple calling groups/lists at the same time, thus helping target a wider market segment in a shorter period of time. The predictive dialer software and automatic dialer algorithms used by the InterDialog Dialer are designed to improve efficiency by lowering the wait time, the number of dropped calls and t... (read more) |
16.) | Tru29 Outsource Solutions Inc. Custom Outsourced Solutions Tru29 Solutions tailor fits a dialer solution that will truly suit your needs. |
17.) | voiptime Voiptime Contact Center Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to: - Automate lead prospecting and have 4x more live conversations daily; - Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer; - Smooth out the peaks of calls by... (read more) |
I am checking out all the amazing and daily updated content on ContactCenterWorld.com and networking with professionals worldwide
Send To Friends Post On My Wall