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News : Key IVR Innovate with Bottomline to Introduce New Alternative Payment Options

 

We are delighted to announce that, through our partnership with Bottomline, Key IVR will now be adding Direct Debit and Pay Direct (electronic funds transfer) to our range of payment channels. We not only pride ourselves in security but in tailoring our solutions to meet the evolving payment demands of the consumer market.

Bottomline are innovators within their industry and experts in automating and digitizing payments and processes for companies and financial institutions around the world. Our extended partnership will allow existing and future clients to offer a larger variety of payment options to their customers. All major debit and credit cards, Direct Debit and electronic funds transfers will now form the core of our payment solutions.

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We invite you and your colleagues to join us LIVE as we take the highest rated industry conference to the next level! the 2022 World's Best! - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement GLOBAL Best Practices Conference!

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....CONTENT CONTINUED BELOW

Mark Kelly, Chief Commercial Officer at Key IVR said: "We believe these new options will be a great addition to our payment solutions. We know many clients will see immediate benefits and increased revenue by offering these methods. They are already highly trusted by UK consumers, and commonplace as an alternative to using a debit or credit card.

Bottomline has been fantastic to work with, making the integration between the Key IVR secure platform and their Direct Debit and Pay Direct channels, a slick and easy process. We’re very excited to be working closely with them and continuing to prove ourselves as innovators within the payment industry".

The Direct Debit and Pay Direct options will be available immediately as new services to all of Key IVR’s current and future clients, further improving the payment journey for consumers around the world.

#contactcenterworld, @key_IVR, @bottomlinetech

 


About Key IVR:
Company LogoKey IVR provides secure cloud payment solutions to organisations and contact centres across the globe, protecting hundreds of businesses and their customers. Businesses can increase their revenue and conversion rate by taking PCI-DSS compliant card payments over the phone, with an automated IVR, on the web, via SMS or on a mobile app. We work with finance directors, heads of operations, managing directors, security and compliance officers, IT managers and accounts teams to discuss their business challenges and the how cloud payment services can bring tangible results to their organisation. Our reliable omni-channel SaaS platform is trusted by some of the world’s leading brands, processing over 1bn per annum and reducing the time it takes to collect payments. It is available 24/7 in 14 languages and integrated with all leading Merchants and Payment Gateways worldwide. Services are branded to suit your organisation to deliver excellent customer experience, with a range of options to work seamlessly with your existing systems, saving your teams’ valuable time.
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Today's Tip of the Day - Vendor Selection

Read today's tip or listen to it on podcast.

Published: Thursday, November 12, 2020

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Snapshotz is a web-based audit tool with strong analytics that helps large and small organisations understand and benchmark customer experience delivery. Snapshotz reports contain validated CX practices, technology use and operational metrics from over 3,000+ customers globally. These are benchmarked against the ISO 18295 customer service standard, digital service delivery, health & safety and mental health and other global standards enabling validated roadmaps for CX strategy and investment
 

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