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News : Key IVR Partners with Irish VoIP Provider, IP Telecom

#contactcenterworld, @key_IVR, @iptelecom

We are delighted to announce our partnership with Ireland’s provider of VoIP (Voice over Internet Protocol) telephony, IP Telecom. Established in 2010, their dedication to delivering a quality service to businesses of all sizes has allowed them to grow substantially to get to where they are today.

Anthony Tattan, Commercial Director at IP Telecom said: "At IP Telecom, we are hugely excited by this partnership. The subject of compliance around secure online payments and out of hours online payment processing in a PCI compliant way is so intricate and potentially perilous for businesses.


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Partnering with Key IVR means we are guaranteed that our customers have secure and PCI compliant online payment processing – fully integrated with their IP Telecom Hosted PBX solution, even for out-of-hours automated payments.

Everyone involved in the relationship, from the end customer making the payment, to our clients who are processing them, to IP Telecom ourselves – we can all sleep soundly at night in the knowledge that Key IVR are taking care of business for us."

Dianne Smith, Head of Partnerships at Key IVR said: "More and more organisations are becoming aware of the impact and risks associated with poor levels of payment security, such as storing card details on-site, not suppressing DTMF tones or exposing their agents to the customer’s sensitive payment data. We’re glad to be working IP Telecom in providing highly secure solutions to their clients, that in turn will protect thousands of their customers.

Our services are an important consideration for any organisation assessing the security of their IT or telecom setup when taking payments. We’re excited to be working with a leading telecom provider such as IP Telecom to deliver our services alongside their impressive telecommunications portfolio."

#contactcenterworld, @key_IVR, @iptelecom

 


About Key IVR:
Company LogoKey IVR provides secure cloud payment solutions to organisations and contact centres across the globe, protecting hundreds of businesses and their customers. Businesses can increase their revenue and conversion rate by taking PCI-DSS compliant card payments over the phone, with an automated IVR, on the web, via SMS or on a mobile app. We work with finance directors, heads of operations, managing directors, security and compliance officers, IT managers and accounts teams to discuss their business challenges and the how cloud payment services can bring tangible results to their organisation. Our reliable omni-channel SaaS platform is trusted by some of the world’s leading brands, processing over 1bn per annum and reducing the time it takes to collect payments. It is available 24/7 in 14 languages and integrated with all leading Merchants and Payment Gateways worldwide. Services are branded to suit your organisation to deliver excellent customer experience, with a range of options to work seamlessly with your existing systems, saving your teams’ valuable time.
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Today's Tip of the Day - Shorten Your Recruitment Process

Read today's tip or listen to it on podcast.

Published: Thursday, April 25, 2019

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2021 Buyers Guide Automated Call Distributors

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)
 

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