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News : Key IVR Welcomes Customer Touch Point as a New Partner

#contactcenterworld, @key_IVR

Key IVR are pleased to announce a new partnership with Customer Touch Point, an agency that focus on improving customer experience for their clients, while reducing effort and overall cost of contact at the same time. Their aim is to ensure that every contact you have with a customer strengthens your relationship with them.

Many organisations have a brand "tone of voice" that defines the way they wish to present themselves and interact with their customers. Customer Touch Point design journeys for Interactive Voice Response (IVR), live chat, SMS, social media and web that helps present this "tone of voice" across these specific channels in a way that engages customers, and in turn, increases your influence over customer behaviour. This helps achieve your operational and customer objectives.

Dougie Nicoll, Customer Operations Manager at Customer Touch Point said:"We are absolutely delighted to be working with Key IVR and look forward to the future. We have been working in the customer experience space for over 10 years now and have experience working with the likes of Tesco, Virgin Trains, MBNA, Spire Healthcare, Premier League Football Clubs, Marks and Spencers and many more major brands in the UK.

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INVITATION

We invite you and your colleagues to join us online as we take the highest rated industry conference online - join us and the elite in the industry at the NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

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We have seen some fantastic results over the years with all our clients, these results indicate that if you invest in customer experience you will reduce the number of customer service issues you have and increase sales & loyalty with your customers. Why not find out for yourself how we can help you reach the next level."

Key IVR will work closely with Customer Touch Point to offer PCI Level 1 compliant payment services to their portfolio of interactive solutions. 

Dianne Smith, Channel Partner Sales Manager at Key IVR said:"We’re very happy to be working with such an influential business, forming a partnership that combined, can benefit an abundance of organisations who may be suffering from a lack of engagement with their customers.

Our approaches are very similar, we both appreciate that one size doesn’t fit all and strive to improve the overall customer experience with solutions that deliver real, tangible benefits.

We’re looking forward to the positive contributions the partnership will bring, presenting the market with an offering that will give both parties a competitive edge."

#contactcenterworld, @key_IVR


About Key IVR:
Company LogoKey IVR provides secure cloud payment solutions to organisations and contact centres across the globe, protecting hundreds of businesses and their customers. Businesses can increase their revenue and conversion rate by taking PCI-DSS compliant card payments over the phone, with an automated IVR, on the web, via SMS or on a mobile app. We work with finance directors, heads of operations, managing directors, security and compliance officers, IT managers and accounts teams to discuss their business challenges and the how cloud payment services can bring tangible results to their organisation. Our reliable omni-channel SaaS platform is trusted by some of the world’s leading brands, processing over 1bn per annum and reducing the time it takes to collect payments. It is available 24/7 in 14 languages and integrated with all leading Merchants and Payment Gateways worldwide. Services are branded to suit your organisation to deliver excellent customer experience, with a range of options to work seamlessly with your existing systems, saving your teams’ valuable time.
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About Customer Touch Point:
Company LogoCustomer Touch Point specialises in long-term and instant impact customer experience solutions for organisations worldwide, providing the tools and support they need to deliver effortless customer experiences. Our solutions include customer feedback software, customer journey mapping, telephony & IVR and multi-channel technology tools such as live chat, SMS, email, social media monitoring and dynamic FAQs. By delivering real-time customer insight; designing customer journeys to positively influence behaviour; and implementing end-to-end technology solutions that provide a seamless experience across all channels, we enable our clients to improve customer experiences and reduce cost of contact at the same time
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Today's Tip of the Day - Where Is The Business Going?

Read today's tip or listen to it on podcast.

Published: Wednesday, March 20, 2019

Printer Friendly Version Printer friendly version

2021 Buyers Guide Help Desk Software

 
1.) 
eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

2.) 
Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!

3.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.

4.) 
Nuxiba Technologies

CenterWare
Nuxiba's Help Desk Software is ideal for delivering top-level contact help desk services. It not only tailors to your existing technology resources but also allows you to set staff priorities that forward clients to the most knowledgeable agents.

Give personalized assistance, and analyze performance with our real-time monitoring, recording, and reports. Integrate Salesforce or VTiger CRM systems, be TCPA compliant, protect your cardholder's data during calls, and more!

Request a quote or demo today and start the journey to increase your first-contact resolution percentages in less than three months!

5.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.

6.) 
Teckinfo Solutions Pvt. Ltd.

ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.
 

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