Key IVR are pleased to announce a new partnership with Customer Touch Point, an agency that focus on improving customer experience for their clients, while reducing effort and overall cost of contact at the same time. Their aim is to ensure that every contact you have with a customer strengthens your relationship with them.
Many organisations have a brand "tone of voice" that defines the way they wish to present themselves and interact with their customers. Customer Touch Point design journeys for Interactive Voice Response (IVR), live chat, SMS, social media and web that helps present this "tone of voice" across these specific channels in a way that engages customers, and in turn, increases your influence over customer behaviour. This helps achieve your operational and customer objectives.
Dougie Nicoll, Customer Operations Manager at Customer Touch Point said:"We are absolutely delighted to be working with Key IVR and look forward to the future. We have been working in the customer experience space for over 10 years now and have experience working with the likes of Tesco, Virgin Trains, MBNA, Spire Healthcare, Premier League Football Clubs, Marks and Spencers and many more major brands in the UK.
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We have seen some fantastic results over the years with all our clients, these results indicate that if you invest in customer experience you will reduce the number of customer service issues you have and increase sales & loyalty with your customers. Why not find out for yourself how we can help you reach the next level."
Key IVR will work closely with Customer Touch Point to offer PCI Level 1 compliant payment services to their portfolio of interactive solutions.
Dianne Smith, Channel Partner Sales Manager at Key IVR said:"We’re very happy to be working with such an influential business, forming a partnership that combined, can benefit an abundance of organisations who may be suffering from a lack of engagement with their customers.
Our approaches are very similar, we both appreciate that one size doesn’t fit all and strive to improve the overall customer experience with solutions that deliver real, tangible benefits.
We’re looking forward to the positive contributions the partnership will bring, presenting the market with an offering that will give both parties a competitive edge."
About Key IVR:
Key IVR provides secure cloud payment solutions to organisations and contact centres across the globe, protecting hundreds of businesses and their customers. Businesses can increase their revenue and conversion rate by taking PCI-DSS compliant card payments over the phone, with an automated IVR, on the web, via SMS or on a mobile app. We work with finance directors, heads of operations, managing directors, security and compliance officers, IT managers and accounts teams to discuss their business challenges and the how cloud payment services can bring tangible results to their organisation. Our reliable omni-channel SaaS platform is trusted by some of the world’s leading brands, processing over 1bn per annum and reducing the time it takes to collect payments. It is available 24/7 in 14 languages and integrated with all leading Merchants and Payment Gateways worldwide. Services are branded to suit your organisation to deliver excellent customer experience, with a range of options to work seamlessly with your existing systems, saving your teams’ valuable time.
About Customer Touch Point:
Customer Touch Point specialises in long-term and instant impact customer experience solutions for organisations worldwide, providing the tools and support they need to deliver effortless customer experiences. Our solutions include customer feedback software, customer journey mapping, telephony & IVR and multi-channel technology tools such as live chat, SMS, email, social media monitoring and dynamic FAQs. By delivering real-time customer insight; designing customer journeys to positively influence behaviour; and implementing end-to-end technology solutions that provide a seamless experience across all channels, we enable our clients to improve customer experiences and reduce cost of contact at the same time
Published: Wednesday, March 20, 2019
Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.
Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
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