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News : Keyfactor Announces Strategic DevSecOps Partnership with Infinite Ranges

#contactcenterworld, @keyfactor, @mrb_pr

Cleveland,  January 19, 2021 -- Keyfactor, a provider in PKI as-a-Service and crypto-agility solutions, announced a strategic partnership with digital transformation solutions provider Infinite Ranges. The collaboration enables enterprise teams to overcome the DevSecOps gap through the implementation of best practices and automated solutions.

"The rapid adoption of cloud services, agile requirements and development technologies is transforming traditional waterfall development processes and challenging DevOps security," said Eric Mizell, vice president of engineering at Keyfactor. "As production cycles shorten and accelerate, teams lacking best practices and automated lifecycle management processes risk product integrity if they lose visibility to the digital keys and certificates that are used to protect their software."

A recent survey of more than 600 IT and security professionals identified likely occurrences of code signing and key misuse in enterprise environments over the next two years; 73% of respondents experienced unplanned downtime and outages due to mismanaged digital certificates. Many enterprises employ Public Key Infrastructure (PKI) and digital certificates in DevOps workflows to secure code through its lifetime. However, traditional PKI relies on manual processes, making it ill-equipped for agile process requirements.

"Continuous integration and development components like binaries, builds, web servers and containers all need certificates to authenticate and verify trust, but traditional PKI processes simply can’t scale in agile DevOps environments," said Chris Paul, cybersecurity industry expert at Infinite Ranges. "Keyfactor’s automated certificate lifecycle management and PKI-as-a-Service modernizes DevOps environments by helping teams instill the best practices they need to support their cybersecurity framework. Our goal is to help enterprise teams connect development pipeline security, code signing and certificate management, achieving an ideal state with reduced friction between developers, operations and the infrastructure."

Infinite Ranges’ specialization as an implementation partner for both Keyfactor and Hashicorp Vault provides a unique offering within the market, explains Paul. "We believe that Keyfactor is the ideal first step to achieving an identity-first organizational security posture. The expertise of Infinite Ranges within Infrastructure as Code (IaC), encryption and Identity and Access Management (IAM) provides Keyfactor customers with the unique ability to solve organizational security issues in an agile world. Problems like site reliability engineering (SRE) and secure CI/CD become a thing of the past," said Paul.

#contactcenterworld, @keyfactor, @mrb_pr


About Keyfactor:
Company LogoFounded in 2001, Keyfactor is a market leader in comprehensive digital security management.
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Today's Tip of the Day - Where Is The Problem?

Read today's tip or listen to it on podcast.

Published: Wednesday, January 20, 2021

Printer Friendly Version Printer friendly version

2021 Buyers Guide Inbound Call Handling Services

 
1.) 
2Ring

2Ring Gadgets for Cisco Finesse
2Ring Gadgets for Cisco Finesse, offered in three bundles (standard, enhanced, premium), empowers supervisors and enables agents to become more efficient.

Supervisors are able to handle everyday tasks on their own from within Cisco Finesse: reskill agents, view detailed information about agents and customer interactions in real-time, receive alerts about important call center events (RONA, Calls in Queue, ..), send messages to agents, or even change wallboards on the fly. Be flexible to provide help when needed.

Agents gain all the features that they need to serve customers faster - repetitive tasks are automated, alerts about important call center events pop-up on top of all the appli...
(read more)

2.) 
3Fiftynine

Branches
Calls are received by the right person or department. The right corresponding information is shown to the agent which makes that appointments are handled quicker and more secure.

3.) 
Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.

4.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

5.) 
Connect Assist

Contact Centre Services
We’re a specialist Contact Centre business and market leaders helping socially focused organisations deliver quality support to their clients and service users. We do this by providing 24/7 helplines, software solutions and consultancy services.

Since launching in 2006, we’ve operated at the sharp end of customer service, supporting some of society’s most vulnerable people. We’ve pioneered in our space to become a specialist in helplines, whilst using the most advanced communication and database technologies available.

Our social mission has remained a constant throughout, providing many meaningful career prospects and growth opportunities to people within our local communities and fur...
(read more)

6.) 
Jointly International Inc.

Front Office Solutions
Front office is your Company’s first line of customer interaction and serves as the mirror of your business. Focus on your core business and let our competent staff handle your various front office needs such as:

* Customer Service via chat, email or phone
* Technical Support via chat, email or phone
* Helpdesk
* Virtual Assistant/Receptionist
* Answering Service
* Lead Generation
* Appointment Setting
* Verification
* Surveys
* Debt Recover, Collections

7.) 
MattsenKumar LLC

Contact Center Outsourcing
By catering valuable, usable and enjoyable customer service, businesses can increase their CSAT Score and Customer Retention Rate. We help organizations to provide quality customer service through varied channels like email, phone and live chat. Ensuring quality after-sales support is our USP and we rely on proven approaches to ensure quality customer service.

8.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring

9.) 
Vads

VADS Inbound Contact Center
VADS Inbound Contact Center Services provide live operators who answer incoming calls as you would yourself. A team of professional script writers is available to help you script a greeting and experience programmers will set up a time and money saving program. Our unique approach to call center services is client-focused, and takes each project’s unique needs into account to our client’s satisfaction. We offer solution as part of our service to keep you in touch with your client and drive sales.

- Customer Service
- Walk In Center
- Service Desk

10.) 
Tru29 Outsource Solutions Inc.

Front Office Solutions
Any part of your business operations that requires constant end-customer facing task is an essential part of your business.

This task requires a good customer experience results for every customer interaction. Our extensive experience in handling Front Office related tasks can help you focus on your core business while being cost-efficient at the same time.
 

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