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News : Keyfactor Named to Inc. Magazine’s 2021 List of Best Workplaces

#contactcenterworld, @keyfactor, @inc

Cleveland  May, 2021 -- Keyfactor, a provider in PKI-as-a-Service and crypto-agility solutions, was named to Inc. magazine’s annual list of Best Workplaces for 2021. The list is the result of a wide-ranging and comprehensive measurement of American companies that have created exceptional workplaces and company culture whether teams are operating in person or remotely.

"At Keyfactor, our company culture and core values are a compass and clear business differentiator," said Mary Mathews, vice president of human resources and business operations. "When the company started working remotely last March, we immediately instituted remote engagement initiatives to support and inspire our employees."

Remote engagement initiatives included: virtual cross-functional lunches, live working sessions, weekly and monthly all-hands company calls, cross-functional one-on-one meetings, virtual lunch and learn sessions, Leadership Cohort Programs (inclusive to all employees) and health and wellness reimbursements.

"The definition of a positive workplace has changed drastically over the past year," says Inc. magazine editor-in-chief Scott Omelianuk. "Stocked fridges and nap pods were no longer perks many companies could rely on once work went remote. So, this year’s list is even more important as it reveals organizations that continue to enrich the lives of its employees amid a pandemic."

Nominated companies took part in an employee survey, conducted by Quantum Workplace, on topics including management effectiveness, perks and fostering employee growth. The organization’s benefits were also audited to determine the company’s overall score and ranking.

In addition to its guiding core values, Keyfactor supports causes and programs both within the business and across its communities. Employees have donated time and supplies to support local food banks working to minimize the pandemic’s impact on hunger, marked and memorialized Juneteenth, promoted women in technology leadership and supported LGBTQ initiatives. At the corporate level, Keyfactor is committed to fostering skills training and diversity in the cybersecurity industry through its partnerships with Per Scholas and Workforce Connect IT.

"As a cybersecurity company, we are used to a highly dynamic industry where new challenges and requirements present themselves continually," said Jordan Rackie, CEO at Keyfactor. "We have always been a ‘people first’ business. Over the past year, most companies have been pressure tested, challenged to evolve and stretched during these stressful times. The difference between a business that bends versus breaks is one with a strong culture and values, and respect for one another. I’m happy to see that the focus on our team has resulted in top-tier survey ranks, earning Keyfactor a spot on Inc.’s 2021 Best Workplaces list."

#contactcenterworld, @keyfactor, @inc


About Keyfactor:
Company LogoFounded in 2001, Keyfactor is a market leader in comprehensive digital security management.
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Today's Tip of the Day - Understand Your Business

Read today's tip or listen to it on podcast.

Published: Friday, May 14, 2021

Printer Friendly Version Printer friendly version

2021 Buyers Guide Recording

 
1.) 
ASC

ASC Recording Insights and neo
ASC Recording Insights guarantees legally compliant recording and analysis of all communication channels in Microsoft Teams - including audio calls (internal and external calls), chat conversations and video meetings.

neo Recording, QM & Analytics address all enterprises with recording needs, especially contact centers. The content of communication becomes accessible and critical information and trends are revealed, providing real-time business intelligence for immediate management action.

2.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

3.) 
Geomant

Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.

4.) 
Lieber & Associates

Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.

5.) 
Numonix

IXCloud
Numonix's IXCloud is one of the first fully managed compliance recording solutions for Microsoft Teams. IXCloud securely records, stores and analyzes interactions in the cloud without physical or virtual servers. As a fully managed Azure-based, Software-as-a-Service cloud interaction recording solution, IXCloud takes interaction capture into the future. It enables instant and elastic scalability to support business growth and provides the necessary tools to enhance business performance while maintaining compliance. IXCloud redefines versatility with its OpenAPI framework that enables application development. Companies and third-party developers benefit from IXCloud native capture technology, whether it be integrating with internal systems or building a third-party application.

6.) 
Nuxiba Technologies

CenterWare
Enterprise recording management for storage, retrieval, playback, and monitoring communications throughout your contact center.

Record screen activity and calls across agent workstations, measure and monitor quality levels across all campaigns and analyze recordings to capture first-hand customer data and requirements.

Easly access all recordings and critical information to provide improved customer experience, sales, and productivity!

7.) 
OrecX

Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.

8.) 
PCS Software

PCS GD
Call recording solution fully integrate to all main pbx solutions.

9.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS enables organizations to adhere to all compliances with its inbuilt call recording software and also has an option for screen recording. With centralized repository of all voice logs, its easy to maintain & retrieve all voice files and have a central control in case of multiple branches set up.
 

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