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News : Keyfactor Named to Inc. Magazine’s 2021 List of Best Workplaces

#contactcenterworld, @keyfactor, @inc

Cleveland  May, 2021 -- Keyfactor, a provider in PKI-as-a-Service and crypto-agility solutions, was named to Inc. magazine’s annual list of Best Workplaces for 2021. The list is the result of a wide-ranging and comprehensive measurement of American companies that have created exceptional workplaces and company culture whether teams are operating in person or remotely.

"At Keyfactor, our company culture and core values are a compass and clear business differentiator," said Mary Mathews, vice president of human resources and business operations. "When the company started working remotely last March, we immediately instituted remote engagement initiatives to support and inspire our employees."

Remote engagement initiatives included: virtual cross-functional lunches, live working sessions, weekly and monthly all-hands company calls, cross-functional one-on-one meetings, virtual lunch and learn sessions, Leadership Cohort Programs (inclusive to all employees) and health and wellness reimbursements.

"The definition of a positive workplace has changed drastically over the past year," says Inc. magazine editor-in-chief Scott Omelianuk. "Stocked fridges and nap pods were no longer perks many companies could rely on once work went remote. So, this year’s list is even more important as it reveals organizations that continue to enrich the lives of its employees amid a pandemic."

Nominated companies took part in an employee survey, conducted by Quantum Workplace, on topics including management effectiveness, perks and fostering employee growth. The organization’s benefits were also audited to determine the company’s overall score and ranking.

In addition to its guiding core values, Keyfactor supports causes and programs both within the business and across its communities. Employees have donated time and supplies to support local food banks working to minimize the pandemic’s impact on hunger, marked and memorialized Juneteenth, promoted women in technology leadership and supported LGBTQ initiatives. At the corporate level, Keyfactor is committed to fostering skills training and diversity in the cybersecurity industry through its partnerships with Per Scholas and Workforce Connect IT.

"As a cybersecurity company, we are used to a highly dynamic industry where new challenges and requirements present themselves continually," said Jordan Rackie, CEO at Keyfactor. "We have always been a ‘people first’ business. Over the past year, most companies have been pressure tested, challenged to evolve and stretched during these stressful times. The difference between a business that bends versus breaks is one with a strong culture and values, and respect for one another. I’m happy to see that the focus on our team has resulted in top-tier survey ranks, earning Keyfactor a spot on Inc.’s 2021 Best Workplaces list."

#contactcenterworld, @keyfactor, @inc


About Keyfactor:
Company LogoFounded in 2001, Keyfactor is a market leader in comprehensive digital security management.
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Today's Tip of the Day - Anticipate Volatility

Read today's tip or listen to it on podcast.

Published: Friday, May 14, 2021

Printer Friendly Version Printer friendly version

2022 Buyers Guide Call Routing Optimization

 
1.) 
Eastwind Communications

Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.

2.) 
Lieber & Associates

Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.

3.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring
 

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