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News : Keyfactor Ranks on Deloitte’s 2020 Technology Fast 500 List in First Year of Eligibility

#contactcenterworld, @keyfactor, @deloitte

Cleveland, Ohio  November 19, 2020 -- Keyfactor, a provider in crypto-agility solutions, announced revenue growth, ranking 338 on Deloitte’s Technology Fast 500™, a list of the 500 fastest-growing technology and life-sciences companies in North America. The company also ranks as the fastest-growing digital key and certificate automation provider on this year’s list.

"We are honored to join the ranks of North America’s most innovative and fastest growing technology companies in our first year of eligibility," said Jordan Rackie, CEO at Keyfactor. "This ranking is a result of the significant growth our business experienced between 2016 and 2019. We celebrate this achievement with our customers, partners and the entire Keyfactor community. The future promises to be even brighter; 2020 has been a watershed year for our business as we’ve been fortunate to experience rapid growth while helping solve the magnified and new challenges our customers are experiencing through the pandemic. We take our responsibility to support these needs seriously and are prepared to match the rise in demand with strategic investments centered on innovation, scale and customer success."

"Keyfactor has emerged as a rising star in the cybersecurity industry and a leader within the digital key and certificate automation provider market," said Matt Koran, senior investment associate at Insight Partners, a leading global venture capital and private equity firm focused on high growth technology and software companies. "Keyfactor brings a disruptive approach to traditional digital identity management. Their innovative offering has never been more critical, particularly in a year where all companies faced unprecedented security scenarios and use cases."

"Software-as-a-Service (SaaS) providers account for 71% of ranked companies, which reinforces customer preference to leverage cloud-first technology in today’s economy," said Rackie. "Keyfactor’s inclusion on the list is testament to our ability to support global enterprises’ cloud-first and complex cybersecurity needs. The requirement for secure and scalable digital keys and certificates across IoT devices, DevOps, multi-cloud environments and remote workforces has never been greater. These are exciting and critical times in cybersecurity, and we are proud to be a part of our customers’ solution."

#contactcenterworld, @keyfactor, @deloitte


About Keyfactor:
Company LogoFounded in 2001, Keyfactor is a market leader in comprehensive digital security management.
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About Deloitte:
Company LogoDeloitte Consulting's Customer Operations and Contact Center Transformation practice provides advisory services on all aspects of Customer Interaction and Contact Center strategy, operations, organization, process, and enabling technology topics with a focus on executable insights and shareholder value.
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Today's Tip of the Day - Repeat Calls

Read today's tip or listen to it on podcast.

Published: Friday, November 20, 2020

Printer Friendly Version Printer friendly version

2020 Buyers Guide Workforce Management

 
1.) 
Aspect Software

Aspect Workforce Management
Aspect Workforce Management is an award-winning, best-of-breed software solution for enterprise contact centers, designed to help managers accurately and easily forecast staffing requirements to ensure the right agents are available at the right times, across all customer-facing inbound, outbound, blended and back office resources. Taking into account factors such as skill levels, scheduling constraints, regulatory labor restrictions, demand and service level objectives, Aspect Workforce Management helps businesses achieve contact center SLAs at the lowest possible labor cost, while improving both agent engagement and the customer experience.

Agents can also manage their scheduling need...
(read more)
PH: 1-888-547-2481

2.) 
ethosIQ, LLC

BPO Optimizer
ethosIQ’s Business Process Outsourcer (BPO) Optimizer allows clients to manage their vendor contact center resources without requiring manual intervention through our manufacture-agnostic data collector processes. ethosIQ collects schedule and exception data, based on your desired parameters. Collection of data is transparent and doesn’t require intervention from either you or your vendor resource. You know your needs, and now you can manage those needs effectively, efficiently and effortlessly, using ethosIQ’s BPO Optimizer!
PH: 2816165711

3.) 
Lieber & Associates

Technology Consulting Services
Lieber & Associates provides consulting services to select, contract for, test, implement, and optimize workforce management systems. It's technology consultants have worked with all major systems and many smaller ones. Counsel is informed by several decades of WFM experience.
PH: +1-773-325-0608

4.) 
MFE International

Agyletime Cloud Workforce Management
Agyletime is an enterprise grade true Cloud WFM and t is channel agnostic .
Its ease to Use , easier onboarding, forecasting and better scheduling.
You can integrate to CRMs such as SFDC, Zendesk, ServiceNow and others and to telephony systems such as AVAYA, CISCO, Genesys and other cloud telephony systems ; to independent Chat systems to aggregate data for WFM omnichannel forecasting, scheduling, optimisation and reporting.
PH: 96386615

5.) 
Noble Systems

Noble ShiftTrack WFM
Maximize the efficiency of your contact center and meet/exceed customer expectations with workforce engagement tools that help you accurately forecast workloads, match the right resources to your needs and keep agents motivated. More than just scheduling agents and tracking shifts, Noble’s ShiftTrack WEM solutions optimize labor costs, manage capacity more effectively and improve service levels.
PH: +61 (0) 3.9008.1700

6.) 
OpsTel Services

SPEED & PLUS
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
PH: 1+480-435-9390

7.) 
Phonestat

Phonestat
Track staff performance, capture meaningful feedback and deliver quality customer experiences using Phonestat. Our cloud based solution allows you to create simple scorecards to provide instant feedback and training to your staff.

There are powerful integrations to source interactions from anywhere and an open API to allow you to build your own.

8.) 
Vads

VADS Workforce Management
VADS Workforme Magaement is a smart tools that gives connectivity to the workers while working remotely. An intelligent workforce management system that aims to improve operation efficiency with the end goal to provide first.
PH: 0217991445

9.) 
QPC Ltd.

QPC WFM - Calabrio/Teleopti Specialism
QPC has a long and successful history of delivering tried and tested innovative workforce management systems, and the training and consultancy needed to ensure organisations can leverage the customer service and operational efficiency benefits workforce management principles and automated workforce management systems can deliver.
 

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