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News : Keyrus and Alida Partner Together to Transform Customer Experiences

#contactcenterworld, @alidacxm

Paris, France, May, 2022 -- Alida, a provider in Total Experience Management (TXM), announced Keyrus, a global consultancy that develops data and digital solutions for performance management, will join its Partner Network to deliver elevated customer experience (CX) services in Belgium.

"We are excited to partner with Alida to further expand our service and product offering within the Customer Experience domain," said Werner Mathijs, Director Digital Experience of Keyrus Belgium. "Historically, we have been a trusted partner for data related projects. Building on this trust, we now help our current and future clients improve and automate marketing, sales, customer service & experience processes. For the latter, a partnership with Alida: a proven, yet innovative and disruptive CX platform, is a natural fit."

Keyrus combines technologies, forward thinking business strategies and rich data collection to guide clients through their CX transformations and generate new levers for growth and competitiveness. With Alida’s TXM Platform tailored to provide industry and role-specific insights and Keyrus’ forward thinking consultancy, organizations will be able to deeply understand their end customers and take action to make their experiences memorable.

"We are thrilled to be embarking on this partnership journey with Keyrus and look forward to providing organizations an industry-leading CX solution that combines both innovative technology and consultancy," said Ross Wainwright, CEO of Alida. "With over 25 years of experience, the Keyrus team is well reputed in building highly successful CX initiatives that support businesses in understanding and putting customer insights into meaningful action."

"Keyrus is a wonderful addition to our Alida Partner Network. We look forward to forging a strong partnership that will offer organizations globally an elevated customer experience solution," said Gary Smith, SVP Channel & Partner Alliances, Alida.

#contactcenterworld, @alidacxm

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Alida:
Company LogoAlida believes in a world where customers are the ultimate source of truth. A world where the best business decisions are those made with customers, not for them. That's why Alida created the world's first CXM
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Published: Friday, May 13, 2022

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2024 Buyers Guide Payment Services

 
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CallGuard, ChatGuard,
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A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
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PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

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