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News : KFH Enhances Customer Experience with NCR’s Latest Banking Technologies
Kuwait City, Kuwait, Aug 15, 2016 -- Kuwait Finance House (KFH), announced that it has selected NCR Corporation (NYSE: NCR), a global provider in omni-channel solutions, to replace its over 300 ATMs with the NCR ATMs, in addition to upgrading the underlying infrastructure to NCR’s APTRA Connections and Branch effectiveness modeling software solution.
As part of this agreement, NCR will provide a host of ATM technologies, including full-function ATM’s with scalable cheque deposit and cash dispenser facilities, in addition to its existing suite of e-marketing solutions powered by NCR APTRA Connections. This will enable the bank to create a modern banking environment with interactive and personalized banking services for its customers.
Deputy General Manager Sales and Distributions at KFH, Khaled Alsubaiei said, "This agreement with a global leader such as NCR will definitely assist KFH in realizing its fullest potential of being the most innovative and advanced Islamic Banking Solutions provider in the country, capable of serving its client base on a 24/7 basis, irrespective of the traditional constraints of working hours or back-office processing. KFH has always been at the forefront of the latest in banking technology initiatives, and this is yet another milestone which will further enhance KFH’s leadership position within the banking sector in Kuwait."
KFH is also aiming to modernize its entire branch network with NCR’s innovative Branch Effectiveness Modelling (BEM) solution, which comprise a range of consultancy tools that will help the bank to explore customer volumes, transaction mix and service bandwidth, giving KFH a holistic overview of the effectiveness of their branch network as well as areas of improvements.
"This win is of immense significance to NCR as it reiterates the trust that KFH has in NCR technology and solutions, especially when the bank is moving towards upgrading its customer touch points to meet expectation of today’s modern customers," said Wael Elaawar, NCR managing director for Financial Service in the Middle East. "By implementing this complete solution from NCR, KFH is aiming at enhancing its productivity, expanding its market share, increasing customer retention, improving customer satisfaction and reducing operational costs".
Posted by Veronica Silva Cusi, news correspondent
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About NCR Corporation:
NCR Corporation a provider of consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables more than 550 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Duluth, Georgia with over 30,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries.
About Kuwait Finance House:
Kuwait Finance House was established in the State of Kuwait, in 1977, as the first bank operating in accordance with the Islamic Shari'a.
Published: Tuesday, August 16, 2016