Springfield, OR, and St. George, UT, USA, July 23, 2018 -- KG Hawes, a technology company specializing in customized software and support services for call centers and financial services, including the VoizTrail(R) Communication and Compliance Suite, and TCN Inc., a provider of cloud-based call center technology for enterprises, contact centers, BPOs and collection agencies worldwide, announced the formation of their strategic partnership to provide a streamlined, one-step communication solution.
New technology, focused on improving the customer experience, is being widely adopted among contact centers worldwide. With a myriad of software and services available, clients are looking for the most advanced technology packaged inside a user-friendly all-inclusive solution. Through their partnership, TCN and KG Hawes combine a cloud-based multi-channel communication platform with speech technology, enabling companies to improve operations, enhance customer service, automate outreach and increase overall revenue streams.
"We are proud to partner with a world-class software development and solutions company to offer a robust, scalable technology for contact centers around the globe," said Jesse Bird, chief technology officer and co-founder of TCN. "Integrating TCN’s Platform 3.0 technology with KG Hawes’ VoizTrail(R) Suite will allow customers to better connect, scale and adjust their businesses to evolving industry needs."
"The future of call center operations is about using technology to provide a choice of modalities for consumer engagement and a robust means of evaluating that engagement, says Joe Hawes, President and CEO of KG Hawes. "This is only the beginning."
Posted by Veronica Silva Cusi, news correspondent
As a leader in the voice broadcasting industry since 1999, TCN Broadcasting is recognized worldwide as the preeminent global provider of on-demand, end-to-end Interactive Voice Communication (IVC) solutions. Their cutting-edge communication technology has rendered expensive hardware, subscription software, and crowded call centers obsolete.
Published: Tuesday, July 24, 2018
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