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News : Khoros Announces the Acquisition of AI & Machine Learning Provider Flow.ai

#contactcenterworld, @khoros, @theflowai

Austin, TX, USA, Jan 28, 2021 -- Khoros, a global provider in digital-first customer engagement software,  announced that it has acquired Flow.ai, a conversational AI platform for designing and managing chatbots.

Adding Flow.ai’s technology advances Khoros’ conversational AI and machine learning (ML) capabilities, data science expertise, and reflects the Company’s continued investment in the automation framework that powers Khoros’ customer engagement platform. 


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With the open APIs available in Khoros’ automation framework, the Company remains "bot agnostic" and will continue to enable brands to integrate with any third-party bot provider. The Company also offers guidance on bot strategy through Khoros’ Strategic Services team, who can help brands identify the steps in the customer journey that are best suited for automation and how to maximize the satisfaction and ROI of those experiences.

"Flow.ai is an amazing company and leader in chatbots and conversational AI. We’re thrilled to welcome the team to Khoros," said Mike Betzer, general manager of Khoros Care. "At Khoros, we’ve long believed in the power of AI and ML, and have strategically invested in it to give brands the power to engage with their customers smarter, better, and more efficiently — we’re excited to further this commitment with Flow.ai."

"We built Flow.ai with a clear vision of the wealth of possibilities for conversational AI, and we're excited to join the Khoros team where they share the same beliefs," said Gijs van de Nieuwegiessen, co-founder and CEO of Flow.ai. "We're excited to realize the combined power of our platforms and accelerate our mutual innovations to give businesses the AI experiences they crave to better serve their customers."

#contactcenterworld, @khoros, @theflowai

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Khoros, LLC:
Company LogoKhoros, built from Spredfast Lithium, is the leading customer engagement platform built to turn siloed knowledge into enterprise value, and customers into contributors. By connecting consumer insights across all departments, Khoros gives companies the ability to run their business with their customers, anticipating their needs and accelerating sales, loyalty, and innovation. With 2,000 customers, including 52 of the Interbrand 100, and ten offices globally, Khoros powers approximately 500 million digital interactions every day.
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Today's Tip of the Day - Assisted Transfers

Read today's tip or listen to it on podcast.

Published: Friday, January 29, 2021

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2021 Buyers Guide Visual Communications

 
1.) 
Premium Listing
SJS Solutions

Optymyse
Optymyse is a unique neuroscience-based approach which takes care of your most valuable asset - your people. Using a scientifically supported formula, Optymyse delivers stunning visuals which unlock the full potential of your contact centre whilst protecting the mental wellbeing of all of your employees.


2.) 
TeamViewer

Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 

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