#contactcenterworld, @khoros
Khoros, aprovider in digital-first customer engagement software and services, and Cerby, a cybersecurity provider in protecting applications that lack support for necessary identity and security standards, announced a new partnership. Together, the two companies ensure safe and secure brand access directly to social media accounts for customers.
The new partnership allows brands to launch, manage, and analyze their social media profiles quickly and securely from the Khoros platform. Cerby brings advanced security features such as single sign-on (SSO) directly into social accounts and ad accounts for Khoros and Cerby customers alike. Cerby will be available as an added feature for Khoros customers starting July 1, 2023.
Belsasar Lepe, co-founder and CEO of Cerby, said, "Cerby protects direct access to social media and ad accounts for Khoros customers. We’re honored that Khoros, who powers over 550 million digital engagements per day, chose Cerby as a social access management and security partner. Khoros’s social media management solution helps brands navigate the ever-growing network of social, digital, and messaging channels. We understand the challenge of managing multiple social accounts, brands, and dozens of users — especially given how fast login and authentication paths can change across this ecosystem."
"Brands want assurance when they use social media platforms that their company is secure and that they can reach and respond to their customers," said Chris Tranquill, CEO at Khoros, "Khoros takes great pride in providing the best-in-class solutions for social media management and in selecting best-in-class partners such as Cerby in their respective areas of expertise. Cerby brings great value as a partner to provide seamless solutions with proven protection."
About Khoros, LLC:
Khoros, built from Spredfast Lithium, is the leading customer engagement platform built to turn siloed knowledge into enterprise value, and customers into contributors. By connecting consumer insights across all departments, Khoros gives companies the ability to run their business with their customers, anticipating their needs and accelerating sales, loyalty, and innovation. With 2,000 customers, including 52 of the Interbrand 100, and ten offices globally, Khoros powers approximately 500 million digital interactions every day.
Published: Friday, April 14, 2023
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