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News : Khoros Announces Autumn 2019 Innovation Release

#contactcenterworld, @khoros

Austin, TX, USA, Sept, 2019 -- Khoros, LLC, a global provider in digital customer engagement, announced its Autumn 2019 Innovation Release. Focused on major enhancements to the Khoros Communities solution, this release delivers Community Syndication, Group Hubs, advanced Platform Integration and other performance-enhancing capabilities to further extend the market leadership of the Communities solution.

"Brands that host their own communities know these are incredibly powerful tools for meaningful customer engagement," says Jack Blaha, CEO of Khoros. "We invest heavily in community solutions because we’ve seen firsthand the impact on our customers’ business — higher retention, lower cost to serve, and more revenue."

According to a recent Forrester study, over 75% of consumers rated a brand’s online community as a very valuable resource, but only 14% said they had visited an online community in the last six months.1 Embedding trusted peer content into every step of the customer’s path unlocks the potential of a community to improve the entire experience.

#contactcenterworld, @khoros

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Khoros, LLC:
Company LogoKhoros, built from Spredfast Lithium, is the leading customer engagement platform built to turn siloed knowledge into enterprise value, and customers into contributors. By connecting consumer insights across all departments, Khoros gives companies the ability to run their business with their customers, anticipating their needs and accelerating sales, loyalty, and innovation. With 2,000 customers, including 52 of the Interbrand 100, and ten offices globally, Khoros powers approximately 500 million digital interactions every day.
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Today's Tip of the Day - Think About Demotivating Your Staff

Read today's tip or listen to it on podcast.

Published: Friday, September 20, 2019

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