News : Khoros Announces the Launch of Khoros Bot to Improve Agent Efficiency and Customer Satisfaction
Austin, TX, USA, Mar, 2020 -- Khoros, a global provider in customer engagement software, announced the launch of Khoros Bot, a new chatbot technology to create better experiences for customers and agents. Khoros Bot is an addition to Khoros Care — a solution to help brands serve and resolve customers’ needs on their digital channel of choice — and further extends the company’s leadership in automation and AI strategy.
"As customer service leaders grow their digital contact center, AI is a must-have," said Mike Betzer, general manager of Khoros Care. "With Khoros Bot, you can be smart about handling digital volume without jeopardizing your customers’ experience, and we’re excited to unveil it for our customers."
Posted by Veronica Silva Cusi, news correspondent
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About Khoros, LLC:
Khoros, built from Spredfast Lithium, is the leading customer engagement platform built to turn siloed knowledge into enterprise value, and customers into contributors. By connecting consumer insights across all departments, Khoros gives companies the ability to run their business with their customers, anticipating their needs and accelerating sales, loyalty, and innovation. With 2,000 customers, including 52 of the Interbrand 100, and ten offices globally, Khoros powers approximately 500 million digital interactions every day.
Published: Tuesday, March 3, 2020
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