April 2022 - Khoros, a digital-first customer engagement software, and services, announced its 2022 Spring Innovation Release. The release features capabilities including new AI-powered automation and user interface enhancements that will provide more support to brands’ teams, from contact center agents to social media managers.
"Over the past two years, companies have struggled to meet ever-growing and ever-evolving customer demands, and are now facing new challenges: high employee stress, burnout, and attrition. We know how vital your teams are to supporting your customers, and we’re here to help," said Sejal Amin, chief product technology officer (CPTO) at Khoros. "In today’s release, we’re excited to unveil a new technology that will make agents’ lives easier and help you keep them—and your customers—happy."
About Khoros, LLC:
Khoros, built from Spredfast Lithium, is the leading customer engagement platform built to turn siloed knowledge into enterprise value, and customers into contributors. By connecting consumer insights across all departments, Khoros gives companies the ability to run their business with their customers, anticipating their needs and accelerating sales, loyalty, and innovation. With 2,000 customers, including 52 of the Interbrand 100, and ten offices globally, Khoros powers approximately 500 million digital interactions every day.
Published: Monday, April 25, 2022
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