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News : Khoros Champions Agent Health with Platform Enhancements for Digital Contact Centers

#contactcenterworld, @khoros

Khoros, digital-Customer engagement software and services, announced its 2022 Spring Innovation Release. The release features capabilities including new AI-powered automation and user interface enhancements that will provide more support to brands’ teams, from contact center agents to social media managers.

"Over the past two years, companies have struggled to meet ever-growing and ever-evolving customer demands, and are now facing new challenges: high employee stress, burnout, and attrition. We know how vital your teams are to supporting your customers, and we’re here to help," said Sejal Amin, chief product technology officer (CPTO) at Khoros. "In today’s release, we’re excited to unveil new technology that will make agents’ lives easier and help you keep them—and your customers—happy."

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INVITATION
We invite you and your colleagues to join us LIVE as we take the highest rated industry conference back on the road in 2022 - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

>>>>> FIND OUT MORE: HERE

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Khoros is unique in the industry with its ‘single pane of glass’ platform to manage omnichannel customer interactions, including best-in-class digital customer care products for contact centers, enterprise-grade communities software, valuable voice of customer (VoC) insights, and social marketing capabilities—all powered by its patent-pending, AI-powered orchestration engine.

To learn more about Khoros's 2022 Spring Innovation Launch, visit khoros.com/whats-new. For additional information about Khoros’s digital-first customer engagement platform and services, visit khoros.com.

#contactcenterworld, @khoros

About Khoros, LLC:
Khoros, built from Spredfast Lithium, is the leading customer engagement platform built to turn siloed knowledge into enterprise value, and customers into contributors. By connecting consumer insights across all departments, Khoros gives companies the ability to run their business with their customers, anticipating their needs and accelerating sales, loyalty, and innovation. With 2,000 customers, including 52 of the Interbrand 100, and ten offices globally, Khoros powers approximately 500 million digital interactions every day.

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More Editorial From Khoros, LLC

Published: Thursday, April 21, 2022

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2022 Buyers Guide
Get Listed
Payment Services

1.)

Branch

Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.

2.)

Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

3.)	PayGuard PayGuard® Award-winning PCI compliance phone and multi-channel payment application. PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.