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News : Khoros Introduces the Next Generation of Online Communities

#contactcenterworld, @khoros

Khoros, a provider in customer engagement software, announces the launch of a version of the Khoros Communities solution. This solution will make it easier for enterprises to build brand-owned destinations for their customers to engage, self-service, collaborate, and educate each other on products, services, and experiences.

With today’s evolving digital and social channel landscape, companies increasingly view brand-owned communities as an essential channel for successful and comprehensive customer engagement. However, many brands struggled to create a community that customers would value and their business could sustain. Brand-owned communities were often challenging to build, integrate, and customize; and difficult for community managers and members to navigate. With this new version of Khoros Communities, communities will be launched faster, customized with ease, and optimized to create the best member experiences, allowing brands to reach their end-state faster and with fewer resources. 

"This launch sets a new standard in our industry by reimagining what it means for customers and brands to connect," said Chris Tranquill, CEO of Khoros. "Online communities provide brands invaluable spaces for building necessary loyalty and trust with their customers. This release contains all of the advanced capabilities that complex enterprises need to create a seamless customer experience that is entirely brand-owned – and to do so faster, at a lower total cost."

#contactcenterworld, @khoros


About Khoros, LLC:
Company LogoKhoros, built from Spredfast Lithium, is the leading customer engagement platform built to turn siloed knowledge into enterprise value, and customers into contributors. By connecting consumer insights across all departments, Khoros gives companies the ability to run their business with their customers, anticipating their needs and accelerating sales, loyalty, and innovation. With 2,000 customers, including 52 of the Interbrand 100, and ten offices globally, Khoros powers approximately 500 million digital interactions every day.
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Today's Tip of the Day - Customers Wary Of Fraud Calls

Read today's tip or listen to it on podcast.

Published: Tuesday, August 1, 2023

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2024 Buyers Guide Contact Center Assessments

 
1.) 
CX JS Consulting

Contact Center Optimization Services
We are the leading customer experience management consultancy specializing in maximizing ROI from CX programs with technology, telecommunications, and banking clients. Our work addresses three interconnected challenges of the Contact Center:

π—”π—šπ—˜π—‘π—§ π—₯π—˜π—§π—˜π—‘π—§π—œπ—’π—‘ π—’π—£π—§π—œπ— π—œπ—­π—”π—§π—œπ—’π—‘
Use patented predictive behavioral analytics to inform leaders of contact center agent burnout and churn, enabling empathy and extending agent employment.

π—–π—¨π—¦π—§π—’π— π—˜π—₯ 𝗖𝗒𝗑𝗧𝗔𝗖𝗧 π—’π—£π—§π—œπ— π—œπ—­π—”π—§π—œπ—’π—‘
Identify the intents of customer contacts and use your X + O data to take strategic actions that improve the customer experience, reduce costs, and create capacity for higher value in...
(read more)

2.) 
Snapshotz

Snapshotz
Snapshotz is a web-based audit tool with strong analytics that helps large and small organisations understand and benchmark customer experience delivery. Snapshotz reports contain validated CX practices, technology use and operational metrics from over 3,000+ customers globally. These are benchmarked against the ISO 18295 customer service standard, digital service delivery, health & safety and mental health and other global standards enabling validated roadmaps for CX strategy and investment
 

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